Senior IT Systems Technician I

Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip's nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it's won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

About the Role:

Microchip Technology Inc. is seeking a qualified Senior IT Systems Technician I to provide internal Tier-2 desktop support for our facility in Boulder, Colorado. In this role, you will serve as a critical link between Tier-1 and Tier-3 IT teams, ensuring that internal IT issues are resolved in a timely manner. The ideal candidate must possess strong communication skills, with the ability to effectively interact with both technical teams and non-technical end users to clearly explain issues and solutions.

Key Responsibilities:

• Provide day-to-day technical support for over 80 users, including desktop systems, hardware, software, networking, and basic server/storage infrastructure
• Install, configure, and troubleshoot Windows XP, 7, 10, and 11 operating systems, smartphones, and network devices in a mixed-platform environment
• Manage user and computer accounts in Active Directory
• Perform Windows imaging for hardware replacements and new deployments
• Analyze, install, and support Microsoft products, various security tools, and other supported applications
• Troubleshoot basic Unix/Linux issues
• Assist in the standardization of IT support processes, procedures, and policies
• Contribute to the development of IT infrastructure and support projects
• Provide remote support to home-based users as needed
• Travel to other Microchip facilities in North America may be required

Requirements/Qualifications:

• Bachelor's degree in Computer Science or related field, or equivalent experience
• Minimum of 5 years of experience in an IT support role
• Strong customer service and communication skills
• Proficient with Windows 10/11, Active Directory, and Microsoft O365
• Experience with Windows and Linux server operating systems is a plus
• Ability to manage multiple support requests in a fast-paced, high-pressure environment
• Team-oriented with a proactive, problem-solving mindset
• Comfortable working within a multi-tiered support structure
• U.S. Citizenship Required

Preferred Skills/Certifications:

• ITIL Foundation (V3 or V4) certification
• Microsoft Certified Professional (MCP) certification
• Experience with engineering lab support
• Familiarity with ServiceNow or similar ITSM platforms
• Previous experience at Microchip or other enterprise manufacturing desktop support environment

Benefits

• Wellness & Medical Benefits effective on your First Day of Employment
• Gold Standard in Medical, Prescription Drug, Dental & Vision Benefits
• Quarterly Employee Cash Bonus Plan
• Restricted Stock Grant
• Employee Stock Purchase Plan
• Tuition Reimbursement
• 401K Retirement Savings Plan
• Spending Accounts
• Life Insurance
• Long Term Care
• Legal
• Employee Assistance Plan

Paid Time Off

• Vacation Pay
• Absence Time - "Sick Pay"
• 10 Paid Holidays

Travel Time:

Physical Attributes:

Physical Requirements:

Pay Range:

Benefits of working at Microchip

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster.

To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.