Badging Supervisor - Sunnyvale, CA

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

M.C. Dean is seeking a highly organized and customer-focused Project Admin Supervisor to serve as a dedicated Badging Supervisor embedded within our client's facility in Sunnyvale, CA. The successful candidate will be responsible for the day-to-day operations of the badging office, ensuring efficient and accurate processing of access credentials utilizing the Lenel access control system. This role requires exceptional attention to detail, strong interpersonal skills, and a proactive approach to problem-solving in a fast-paced environment. The Badging Supervisor will serve as the primary point of contact for all badging-related inquiries and will be instrumental in maintaining the security and integrity of the client's access control system.

Badging Operations:

• Manage the full lifecycle of access badges, including creation, issuance, activation, deactivation, and revocation of credentials for employees, contractors, visitors, and other authorized personnel.
• Operate and maintain the Lenel Access Control System, ensuring accurate data entry, proper badging protocols, and system integrity.
• Conduct thorough identity verification and background checks as required by client policies before issuing badges.
• Troubleshoot and resolve badge-related issues, including lost/stolen badges, access denials, and system errors.
• Maintain an accurate inventory of badging supplies (cards, printers, ribbons, etc.) and coordinate reordering as needed.
• Implement and enforce client badging policies and procedures, ensuring compliance with all security regulations.

Supervisory & Administrative:

• Oversee the badging office operations, ensuring efficient workflow and high-quality service delivery.
• Develop and maintain comprehensive documentation for badging processes, procedures, and training materials.
• Generate regular reports on badging activities, including badge counts, access levels, and audit trails.
• Serve as the primary point of contact for client stakeholders regarding badging inquiries, issues, and requests.
• Collaborate with client security, HR, and IT departments to streamline badging processes and resolve complex access-related matters.
• Provide excellent customer service to all individuals seeking badging services, maintaining a professional and helpful demeanor.

System Maintenance & Improvement:

• Perform routine checks and maintenance on Lenel badging hardware (printers, cameras, scanners).
• Identify opportunities for process improvement and efficiency gains within the badging program.
• Stay current with updates and new features of the Lenel access control system.

• Minimum of 3-5 years of experience in security administration, access control, or a related field.
• Proven experience with the Lenel Access Control System (or a similar enterprise-level access control system) with a strong understanding of badging modules and functionalities.
• Demonstrated experience in a customer-facing role, preferably in a corporate or security environment.
• Strong administrative and organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision and as part of a team.
• Strong problem-solving abilities and a proactive approach to addressing challenges.
• High level of integrity and discretion when handling sensitive information.

• Associate's or Bachelor's degree in a related field (e.g., Security Management, Criminal Justice, Business Administration).
• Experience in a supervisory or lead role.
• Understanding of physical security principles and best practices.

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.