Site Reliability Engineer, GovCloud 24x7

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Are you passionate about ensuring the reliability and performance of mission-critical cloud services? Salesforce is seeking a talented Site Reliability Engineer to join our dynamic team in our Denver, CO, location, supporting our GovCloud environment. As a key member of our Site Reliability organization, you'll play a vital role in maintaining 99.99% uptime for customer-facing services, proactively addressing issues, and ensuring the security of our data. We foster a collaborative and innovative culture, where you'll work alongside skilled engineers to solve complex problems and drive continuous improvement.

Please Note: This position requires a successful background investigation and the ability to obtain and maintain a specific level of U.S. government background clearance. Details will be provided during the interview process.

Shift Requirements: This role involves shift work, including night shifts, as part of a 24/7 support team. We provide a rotating schedule and ensure adequate compensation for shift differentials.

About the Role:

The Site Reliability team at Salesforce is the backbone of our cloud operations, working around the clock to keep our services available and our customers protected. You will be a crucial part of the GovCloud Incident Response (GIR) team, which maintains the current infrastructure through day-to-day alert response, smart hands support, and comprehensive incident management, including retrospectives and long-term remediation.

Your Responsibilities:

• Ensure 99.99% uptime for customer-facing services by proactively monitoring and maintaining the health of supporting systems, contributing directly to customer satisfaction and trust.

• Act in key support roles during major incidents (e.g., Sev0, Sev1) and participate in technical incident reviews for problem management.

• Contribute to Problem Management by populating and participating in Root Cause Analyses (RCAs) and handing them off to the Global Solutions team.

• Ensure all work carried out by the Site Reliability team aligns with the company's internal compliance policies and directives.

• Collaborate with technical staff to solve complex technical issues and customer concerns.

• Lead and mentor other team members in staying abreast of industry innovations and technologies, and assist in team development growth.

• Thrive in a fast-paced environment, solving sophisticated issues quickly and successfully balancing multiple priorities.

• Automate the detection and resolution of recurring issues in the production environment.

• Help create and improve current processes to reduce operational and engineering toil, including the implementation of AI-driven automation for routine tasks.

Requirements:

• A related technical degree required.

• 5+ years systems engineering experience in enterprise-scale internet service engineering or support role.

Required Technical Skills:

• Expertise in TCP/IP related technologies (networking protocols, network programming, etc.).

• Expertise in CLI enterprise support of Unix variants (Linux/Solaris/BSD), with significant exposure to Red Hat Enterprise Linux and Solaris.

• Strong understanding of monitoring security systems and administration.

• Experience provisioning, operating, and running AWS/C2S based infrastructure and systems.

• Proficiency in scripting with Python, Go, or other languages.

• Communication: Strong written and oral communication skills.

• Incident Management: Past experience in Incident Management and a good understanding of ITIL service operations.

• Availability: Ability to participate in a 24/7 on-call rotation supporting large data center operations and be available for shift work.

Preferred Qualifications:

• Prior experience with Chef/Puppet or automated deployment. (This helps streamline our infrastructure management.)

• Prior experience with Jenkins/Bamboo/Spinnaker pipeline execution. (This aids in our continuous integration and deployment processes.)

• Experience supporting and maintaining monitoring and alert systems. (Ensures proactive issue detection.)

• Experience supporting and maintaining Java applications. (Supports our application stack.)

• Hands-on experience configuring and running AWS (Amazon Web Services) using the CLI/SDKs. (Essential for our cloud infrastructure.)

• Certifications in Linux+, RedHat, and AWS. (Validates technical expertise.)

• Experience supporting and leading Kubernetes-based applications and services. (Supports our containerized environment.)

• Familiarity with Agile Process and DevOps practices. (Enables efficient workflow and collaboration.)

• Experience participating in blameless retrospectives, learning from incidents, and conducting post-incident investigations, with an interest in how AI can assist in root cause analysis and pattern identification. (Promotes a culture of continuous improvement.)

• Working knowledge of and interest in resilience engineering, including concepts such as Safety II and proactive problem prevention, leveraging AI for proactive risk identification and system optimization. (Enhances system reliability.)

• Experience with AI/ML concepts and tools for operational insights, predictive maintenance, or intelligent automation.

• Familiarity with data analysis and visualization tools to interpret AI-generated insights.

This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirements for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government and gain other clearances as deemed appropriate for the role.

Benefits & Perks
Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Salesforce Information
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