Energy Assistance Worker - Clearfield County Assistance Office (Seasonal)

Are you looking for a rewarding opportunity that helps citizens stay warm during the chilly winter months? Do you want utilize your clerical and customer service skills to help consumers receive essential heating assistance benefits? The Department of Human Services (DHS), Clearfield County Assistance Office (CAO) is seeking a motivated seasonal Energy Assistance Worker. If you want to join us and make a positive impact in your community, then we encourage you to apply now!

As an Energy Assistance Worker, you will be processing initial benefit applications as well as CRISIS applications for the Low Income Home Energy Assistance Program (LIHEAP). This is a full-time, seasonal position that typically runs for 6 to 8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance. After receiving on-the-job training, you will be performing various duties such as interviewing clients, acting as a liaison with heating vendors, reviewing and completing applications, and recommending approval or disapproval of benefits. You will frequently use computer applications to effectively interact with clients and to identify additional community resources that will enhance LIHEAP benefits. This role requires strong verbal and written communication skills, partnered with genuine consideration to accurately assess information, apply policies, and build rapport to understand client needs. Work assignments are limited in scope and performed under close supervision of an Income Maintenance Casework Supervisor who reviews work for completeness, accuracy, and adherence to program, state, and federal regulations.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Seasonal full-time employment, 37.5 hours per week. Seasonal employment runs from approximately October to April but employment may begin as early as September and last until June.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Your schedule may change based on operational needs.
• Overtime and travel as needed
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: You may have the opportunity to work from home (telework) full-time based on bargaining unit seniority and organizational demands once all other eligibility criteria are met. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Clearfield.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in general office work which included interviewing the public; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
  
• Hiring preference for this vacancy may be given to candidates who live within Clearfield County. If no eligible candidates who live within Clearfield County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.