Technical Writer II

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe.The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry.We are more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.

With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.

The Technical Writer II position creates a wide range of customer-facing and support documentation for the organization's core products. This includes help systems, hardware and software installation manuals, user guides, work instructions, deployment guides, wiki pages, how-to's, and other documentation. The writer works closely with subject matter experts to gather information and present complex technical concepts in a clear, concise, and user-friendly manner.

Up to 10%.

• Develop and maintain customer-facing and support documentation for product releases and updates.
• Work with products, interview subject matter experts, research written material, and attend demonstrations to generate documentation.
• Prepare documentation for translation and compile translated help systems.
• Own and drive projects independently, while sharing work frequently in technical and editorial reviews.
• Maintain records and files of new documentation and revisions.

• Bachelor's degree in Technical Writing, Communications, Computer Science, or related field.
• A minimum of 3 - 5 years of technical writing experience.
• Strong knowledge of technical writing principles, including writing for different audiences and mediums.
• Excellent writing, editing, and proofreading skills with meticulous attention to detail.
• Strong organizational and project management skills, with the ability to multitask and prioritize in a fast-paced environment.
• Familiarity with content management systems.
• Ability to translate highly technical information into easily understandable information.
• Ability to learn new technologies quickly.
• Proven record of owning the documentation process, including profiling audiences, gathering information, drafting content, final publication, and maintenance.
• Excellent time management skills/prioritization.
• Strong interpersonal and team skills.

• Effective use of business systems, including SharePoint, Zendesk support portal, Confluence, and SAP.
• Knowledge of mining terminology and processes.
• Experience using Copilot and ChatGPT when creating documentation
• Experience working in an Agile environment.
• Profieciency in FrameMaker, Word, MadCap Flare, Adobe Acrobat.