New 
Vendor Digital Sales: Customer Engagement Lead
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Jul 31, 2025 | |
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OverviewIn the SME&C Global SMB Team, the Vendor Digital Sales team is at the leading edge of our digital transformation and leads a vendor sales organization focused on growing, migrating and acquiring new SMB customers. The Vendor Digital Sales engine is a tremendous growth engine for the company, driven by net new revenue growth in cloud. Vendor Digital Sales' impressive return on cost of sales makes it a preferred investible engine for the company. The Vendor Digital Sales: Customer Engagement Lead is a global role that will support the efforts of the Vendor Digital Sales team in the sales enablement and Omnichannel marketing outreach efforts across key areas of the business to deliver on Cloud Growth and execution excellence. The overall priorities of this position will be to collaborate with Sales Leaders and Partners to successfully execute customer outreach campaigns and processes based on a defined strategy to deliver growth and consumption targets. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities Cross Functional Joint PlanningEstablishes and maintains key points of contact with internal teams (e.g., Finance, Marketing, Engineering, Field Sales). Manages and cultivates relationships with leaders of internal teams. Acts as subject matter expert with business leaders (e.g., Senior Directors, General Manager [GM] level) on a particular area of expertise, leveraging and broadening deep sales/product knowledge and market/solution area awareness for a domain to inform strategic sales planning decisions.Problem Solving and InsightsSynthesizes findings into insights across sales projects, including implications that inform sales go-to-market objectives. Leverages insights to develop recommendations and seeks to provide thought leadership (e.g., sales trend identification, implications of competitor moves, solution area gaps) around potential future growth opportunities and strategic issues for Microsoft sales processes. Assists with creating frameworks and methodologies to drive problem solving and insights. Manages listening capabilities. Works with support desks and other individuals who field problems to see what is and is not working and developing solutions. Ensures E2E mindset and works across groups to ensure that design doesn't break. Ensures closed loop from design, landing, and listening capabilities to circle back and improve on program and design.Sales Insights, Readiness, and ActivationCollaborates with business, platform, and tools experts to provide updates and report key metrics needed to assist sales and partner teams to drive the sales business forward. Addresses any tools, platform, or business escalations when needed. Oversees the tools catalogue and the Microsoft Data Dictionary. Collaborates with key stakeholders across Microsoft (e.g., Marketing & Operations [M&O], Go to Market [GTM], Worldwide Commercial Business [WCB]) to update the platforms and tools. Provides insights into the Sales market, acts as a business conduit to broader internal and external stakeholders and adjusts plans when required to exceed business outcomes. Provides support success measurements based on data from tools and platforms. Communicates with field sales on business updates and plans within multiple regions. Shares best practices with peers.Sales LandingContributes to landing strategies across various Microsoft sales and planning activities (e.g., Consulting Sales Strategy, Sales Model, Pre-Sales Model, Account and Territory Planning, etc.). Drives product consumptions within specific territories. Collaborates with Field and Corporate leaders to identify planning focus areas and cases for change. Integrates change management communicated by senior level stakeholders. Remains accountable for success of sales landing (i.e., delivering outcomes) to achieve business outcomes through leading, managing, and adjusting plans and plays. Ensures continuous improvement by providing feedback to product team.Sales Market Research and Analysis Conducts market-based research by collecting and interpreting information (e.g., product reports, previous sales revenue, geographic sales data, stakeholder feedback, expert calls). Interprets information with guidance from senior colleagues as needed, including researching existing business and identifying new spaces for Microsoft sales strategies. Conducts analyses (e.g., financial modeling, product consumption forecasting) to validate proposed ideas and inform Field Sales and Partner sales strategies. Assists in creating initial framing established by project lead for strategic questions and applies structure to analysis.Sales Strategy Project/Program LeadershipDevelops, manages, and executes Sales Strategy project(s) as a project/program lead through defining plans, goals, deliverables, feedback, and timing expectations, providing structure and guidance for others. Proactively identifies and address roadblocks. Manages projects independently and/or in collaboration with appropriate stakeholders.OtherEmbody our Culture and Values | |