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Access Services & Counseling & Case Mgmt Assistant (part-time)

Western Technical College
this position does not include benefits.
United States, Wisconsin, La Crosse
400 7th Street North (Show on map)
Jul 31, 2025

Position Summary

Western Technical College is a preferred employer in the 7 Rivers Region and is committed to providing a safe and respectful workplace for all co-workers. We are looking for individuals who are passionate about helping others learn, dedicated to serving students, and committed to the principles of equity and social justice. Western believes that serving the full breadth of our student and co-worker populations requires cultural competency and enthusiasm for diversity of all kinds. We recognize the intersectional nature of discrimination and are committed to counteracting these biases and eliminating the effects they have had on our students, co-workers, and communities. If you are a motivated individual who can contribute to excellence in teaching, learning, social justice and equity, please consider this employment opportunity at Western.


Summary of Position: The Access Services/Counseling & Case Management Assistant is responsible for providing front-line administrative support to the entire department. This role ensures the efficient daily operation of the office and serves as the initial point of contact for students, faculty, and staff seeking mental health and accommodation services. The assistant fosters a welcoming and professional environment, maintains confidentiality, and supports the center's mission to promote student well-being.

This is a part-time (up to 20 hours/week) non-benefit eligible position.

Essential Functions

1. Maintain and uphold the College values of Learning, Excellence, Accountability, Diversity, Student Success, Teamwork, Integrity, and Respect. Regular attendance is required.

2. Perform office function that may include, but are not limited to: respond to internal/external customers and staff; create and modify documents, records, and reports using College standard software; maintain hard copy and/or electronic filing system; monitor inventory and budget information; schedule, coordinate, and prepare materials for meetings and/or appointments.

3. Complete all required College training and be responsible for maintaining the skills necessary to complete the essential functions of the position as defined by the department.

4. Student Success is the cornerstone of Western's culture, and the college may assign employees as needed to other areas or additional duties to foster this success.

5. Customer Service and Department Support - Supporting Action/Task May Include:

  • Greet clients and visitors in a courteous, respectful, and professional manner.
  • Answer incoming phone calls and respond to emails; provide general information or route inquiries appropriately.
  • Maintain confidentiality of sensitive information in accordance with HIPAA, FERPA, and institutional policies.
  • Monitor the waiting area to ensure a calm and supportive atmosphere.
  • Handle emergency or crisis situations with discretion, alerting appropriate staff promptly.

6. Data Support - Supporting Action/Task May Include:

  • Compile and gather data for processing and entering to databases
  • Prepare data requests reports and documentation

Qualifications

Minimum Qualifications:

  • High School or GED equivalent
Preferred Qualifications:
  • Previous office experience

Special Instructions/About Western

This position reports to: Director - Counseling & Case Management

Starting hourly salary range based on education and experience: $16.55

Applicant review will begin: Friday, August 15, 2025

Start Date of: September 2025

Western is accredited by the Higher Learning Commission. Our mission is to provide relevant, high quality education in a collaborative and sustainable environment that changes the lives of students and grows our communities. Western is committed to providing a safe and respectful workplace for all employees.

An Equal Opportunity/Access/Employer And Educator

Western Technical College is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status. Reasonable accommodation will be provided in the job application process to enable a qualified applicant to have an equal opportunity to be considered for a job as is provided to all Western employees. If you want to request an accommodation, please contact the EEO/AA Compliance Officer at (608)785-9274.

Non-Discrimination Notice

Western Technical College, in compliance with state and federal law, does not discriminate on the basis of age, race, color, national origin, disability, marital status, sex, including sexual orientation and gender identity, veteran status, genetic testing or other legislated categories in employment, admissions, programs, or activities. Western prohibits retaliation against any individuals who bring forth any compliant, orally or in writing, to the College or government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. Western provides assurance that lack of English reading/speaking skills will not be a barrier to admittance and participation in the College. General inquiries regarding the College's non-discrimination policies may be directed to:

John Heath
Director of Human Resources
Western Technical College
111 7th Street North
La Crosse, WI 54601
608-785-9464
WI Relay: 711


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