Practice Manager

Job Summary:

The Center Manger (CM) is a vital leader at ArchWell Health. CMs are responsible for all operations within a single clinic, ensuring all clinical and administrative operations are effectively executed. Center Managers are expected to supervise clinical and non-clinical staff, support operational initiatives, and generally ensure the clinic operates smoothly and in a timely manner.

The Center Manager will be responsible for practice profitability, revenue goals and other metrics including clinical quality of care, member satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, and staff leadership.

Duties/Responsibilities:

• Supervise, coach, and mentor a multi-disciplinary team of 10+, building a culture of operational excellence, customer service, and teamwork
  
• In partnership with the Market Operations Director, gather appropriate team and member information to build a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scores
  
• Ensure all systems are running efficiently, including scheduling and billing; continuously monitors administrative team to provide feedback and coaching in use of systems
• Serve as an ambassador in the local community to build relationships with other healthcare providers, social/ community organizations, and marketing partners
  
• Create a positive and productive work environment to attract and retain staff, providers and members
• Oversight for all compliance, including physician documentation and coding audit program, member and staff safety regulations, and HIPAA guidelines for member/employee confidentiality
  
• Conducts regular staff meetings to gather feedback, develop best practices, and develops teamwork
• Own and oversee resource management, ensuring the center is appropriately staffed to meet business needs and expected growth
  
• Ensures financial targets are met and adheres to cash management, financial reporting, and other financial responsibilities
• Accountable for the needs of the center, as well as, its physicians, clinicians, and care teams for high-quality member care
  

Required Skills/Abilities:

• Strong knowledge of healthcare functions, including clinical functions, medical billing and coding procedures, reimbursement practices, and quality improvement initiatives
  
• Track record of developing and implementing processes for providing excellent customer service
• Ability to effectively leverage business and organizational knowledge within and across functional areas
  
• Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic
• Self-starter with the ability to think creatively and work effectively
  
• Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and the public
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
  
• Proven skills in budgeting and fiscal management preferred

Education and Experience:

• Bachelor's degree in Healthcare Administration, Business Administration, or a closely related discipline preferred
  
• A minimum of 5 years of related work experience in a medical clinic, hospital, or hospitality setting required
• A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
  
• Experience with ECW is strongly preferred
• A passion for mentorship and team-development, particularly across multiple functional areas
  
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization
• Proficient PC skills
  
• Fluency in Spanish or other languages spoken by people in the communities we serve (where necessary)