Senior Case Manager

Role: Senior Case Manager - Vagabond Inn
Reports to: Program Director
Department: Interim Housing
Status: Full-Time, Non-Exempt, Non-Management
Location: Vagabond Inn, 3101 S Figueroa St, Los Angeles, CA 90007
Schedule: Monday-Friday, 8:00 am - 4:30 pm
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc

Job Summary:
The Senior Case Manager, Vagabond Inn, will be responsible for supervision of case management and line staff for this Interim Housing Program for The People Concern. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program.

Essential Duties and Responsibilities:
* Train new Case Managers on creating Housing Plans and other Case Management tasks
* Support the new Case Manager with difficult-to-engage clients
* Complete special projects as assigned
* Potentially run team meetings or represent the program at community meetings
* Serve a caseload of approximately 15 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
* Act as the lead for the client's housing-related case management, maintaining an active housing plan for each client on your caseload, based on creative solutions to homelessness
* Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations
* Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
* Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
* Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers
* Facilitate intakes for individuals who are referred to interim housing
* Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach
* Facilitate wellness, enrichment, and life skills groups
* Provide crisis intervention when needed
* Maintain client confidentiality at all times while following agency, state, and HIPAA regulations
* Create and maintain accurate documentation of client information (intake, referrals, progress notes, and service delivery) inthe HMIS/CHAMP database and in accordance with program funder requirements
* Participate in case conferences, individual supervision, and other staff meetings
* Work in collaboration with other agencies and program staff in order to coordinate services
* Communicate effectively and in a timely manner with management, peers, and clients
* participate in evaluations and training in order to better respond to client/community needs
* Other duties as assigned

Qualifications:
* Bachelor's degree in a related field, strongly preferred but not required
* A minimum of one ( 1) year of experience in case management is required
* Experience and ability to demonstrate knowledge of issues faced by the population served (at-risk, experiencing homelessness, and/or formally homeless )
* Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred
* Skilled in non-violent crisis intervention
* Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
* Strong interpersonal and team-building skills
* Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *A computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.
* This position requires driving to multiple sites and transporting clients in personal vehicles at times. Candidates for this role must possess a valid driver's license in CA, valid insurance to cover the vehicle and use, an acceptable driving record for use of the vehicle while working for TPC, and a personal vehicle that is safe to use for such purposes.

Work Environment:
1. Regularly required to drive to different local sites throughout the day
2. Will necessitate working in busy and loud environments
3. Will be required to sit for long periods of time
4. Will be exposed to elements like cold, heat, dust, noise, and odor
5. Will need to occasionally stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 50 pounds or less
6. May need to bend, stoop, twist, walk, and climb throughout the day