Customer Service & Sales Supervisor

Location

Job Description:

Join the Gate City Bank Team in Jamestown!

Are you ready to make a difference in the financial lives of others while growing your career? At Gate City Bank, we're looking for enthusiastic and customer-focused professionals to join our dynamic team. Here, we don't just offer jobs-we offer a chance to thrive.

Why You'll Love Working Here:

• Competitive Pay.
• Comprehensive Benefits:
  • All full-time team members, and qualified part-time team members are eligible for a variety of benefits, including, but not limited to:
    • Medical, dental, and vision insurance options.
    • 401(k) with dollar for dollar match up to 6%.
    • Paid Time Off and wellness benefits.
    • Additional compensation opportunities, including quarterly incentives.
    • All other benefits can be located at gatecity.bank/careers.
• Location: On-site at our Jamestown Office in Jamestown, ND.

Essential Functions:

• Directly supervises savings employees in the office by providing daily coaching, motivation and recognition.
• Assist the office leadership with goal setting to achieve Bank goals.
• Provide input at savings meetings and shares ideas in developing and maintaining savings products and services.
• Conduct regular staff meetings, assuring that staff is engaged.
• Answer customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Open various new accounts, process necessary information and educate the customers as to services/products available.
• Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them.

Other:

• Provide a "Wow" customer service experience for team members and customers.
• Develop and maintain productive relationships with team members, leaders, customers, and vendors.
• Prompt and reliable attendance is essential in order to provide expected levels of service.
• Must comply with all Gate City Bank policies, procedures, and applicable laws and regulations.
• Ability to make decisions in a fast-paced environment.
• Ability to maintain composure in stressful situations, including resolving problems or concerns with customers or team members.

Your Schedule:

• Monday - Friday: Various shifts within open hours 7:45 AM - 6:15 PM.
• Saturdays: 8:30 AM - 12:30 PM (earn an additional +$5/hour for Saturdays!)

What You Bring:

• Associates degree in Business, Finance, Accounting, or related field desired.
• 2-4 years of related experience; or equivalent combination of education and experience.
• Strong oral and written communication skills.
• Interpret and use data for decision making.

Why Gate City Bank?

We're more than a bank-we're a community dedicated to making a meaningful impact. Our mission is to create a "Better Way of Life" for our customers, communities, and team members. Here, you'll find a supportive environment where your contributions are valued, and your career can flourish.

Ready to Take the Next Step? Apply today and embark on a rewarding career journey with Gate City Bank!

EOE/including Disability/Vets

Member FDIC