SENIOR CLERK

Montefiore Medical Center
$26.85
United States, New York, Bronx
Aug 04, 2025
City/State: Bronx, New York Grant Funded: No Department: Surgery Admin Front Desk And PEDS Bargaining Unit: 1199 Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8:30 AM-5 PM Scheduled Daily Hours: 7.5 HOURS Hourly Rate: $26.85 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please click here. This vacancy will be posted on internal Career Website for 5 business days. Associates are eligible to apply for a lateral transfer after completion of one (1) year of service in their present position, with the following exception: an Associate who has received a written warning is not eligible for a transfer/promotion prior to six (6) months from date of issuance; an Associate who has been suspended is not eligible for transfer/promotion prior to one (1) year from date of suspension. Part-time Associates who have completed their probationary period can move to full-time vacancies within their department provided such movement will not unreasonably reduce the operational efficiency of that department. Probationary period is three (3) months for full-time employees, and four (4) months for part-time employees who works more than 3/5 of the normal workweek. Probationary period will not apply to shift changes. The Senior Clerk is the first point of contact to the Department of Surgery. Senior Clerks will check patients in and out daily. Associate will handle all incoming calls and act as a liaison between patients, secretaries, physicians and facility. Associate is responsible for proving proper insurance verification, applying coordination of benefit rules and for appointment scheduling for all providers. Associate will manage physician schedules. Senior Clerk will work to maximize income for every patient seen by managing verification and confirmation/rescheduling process. Associate will follow protocols and maximize physician scheduled based on departmental guidelines to ensure patient/provider satisfaction, including patients that need to be seen urgently. Scan documents into the system as needed. Requirements High School Diploma or GED Bilingual Spanish required EPIC experience preferred. Knowledge of third party billing procedures and coordination of benefits. Minimum one year experience in insurance/ managed care/ call center envrionment. Ability to analyze and interpret eligibility and referral data. Ability to interact with internal/external customers of all levels, including management level, patient origin, ethnic background and education levels. Experience with contact as a customer service liaison in health care/ managed care setting preferred. Able to work Microsoft Office. Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.