Clinical Product Owner, Sr.

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

The Clinical Product Owner, Sr. is responsible for managing the product life cycle of our relationship management solution that is used to support constituent engagement (members, providers, brokers, etc.) across their engagement SCAN. The Clinical Product Owner, Sr. will be accountable for establishing an integrated roadmap, prioritizing capability delivery and partnering across the organization to deliver an integrated cross-functional solution, that is foundational to enabling our future state vision.

You Will

Partner across the organization to drive definition and delivery of our desktop / relationship management solution - Including engaging with multiple functional stakeholders to understand their business needs, partnering with our IT team to establish a product delivery roadmap, and integrating with other product / technology teams to ensure continuity across constituents and engagement channels.

Build business requirements and user stories to support the implementation of new or refreshed capabilities within the platform. Build a strong working knowledge of all the business operational areas.

Partner with business stakeholders to define / refine processes to optimize the end to end experience.

Lead product user engagement (e.g., feedback sessions, workshops, internal user meetings, internal leadership meetings) to ensure adoption and continuous improvement within the platform.

Be responsible for delivering innovative solutions to drive business value and create a best-in-class customer experience.

Partner to identify and deploy strategies to help promote end user adoption & utilization.

Utilize both quantitative and qualitative data to gather insight, assess performance, identify gaps and continuous improvements that optimize the associate and constituent experience.

Become an expert in the data elements feed into the platform along with the integrations to other technologies/platforms across our overall customer experience ecosystem (e.g., digital tools, engagement channels, campaign management, etc.). Provide regular updates on progress, risks, issues, and value creation to leadership.

Become the leading subject matter expert in the organization by remaining current with platform releases, new features, connecting platforms / partners and industry trends to recommend enhancements and upgrades.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

Bachelor's Degree or equivalent experience

5-8 years of product management experience, including working with business stakeholders, defining user stories, managing roadmaps and establishing backlogs.

Preferred Certifications or Licenses: Microsoft Dynamics 365

Technical expertise - Basic analytical skills

Problem Solving - Basic problem solving skills

Communication - Good communication and interpersonal skills

Customer-focused, creative, iterative thinker with strong problem-solving skills.

Ability to drive discovery sessions and workshops with business users.

Strong planning, critical thinking and leadership skills.

Ability to work well in a fast-paced and dynamic environment.

Proven background in successful management of innovation and implementation initiatives.

Proven background in successful implementation of technology; including defining processes and documenting requirements (business, technology, and data).

Strong program management skills, using analytics, user research and other approaches to help make decisions and iterate on overall strategy.

Excellent interpersonal, group motivation and supervisory skills. Excellent written and oral communication skills, including presentation skills. Excellent organizational skills; ability to prioritize multiple and competing tasks, working independently and in a team environment.

Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals. Experience with coordinating diverse groups of individuals to achieve overall program success.

What's in it for you?

• Base salary range: $125,400.00 to $181,419.00 per year
• Internal title - IT Product Owner, Sr.
• Work Mode - Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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