Director, Clinical Operations

About iRhythm:

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable bio-sensing technology with powerful cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm's continuous ambulatory monitoring has already put over 1 million patients and their doctors on a shorter path to what they both need - answers.

About this role:

iRhythm is currently seeking an experienced Director, Clinical Operationsin our Deerfield, IL or San Francisco, CA or Houston, TX office. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Specific job responsibilities include:

• Lead a team of over 200 non-exempt employees, ensuring optimal performance, engagement, and adherence to operational standards.

• Oversee management of high patient volumes, streamlining throughput to enhance efficiency, patient experience, and quality of care.

• Develop and mentor frontline managers, strengthening leadership capabilities and cultivating a robust talent pipeline to support organizational growth and succession planning.

• Drive strict adherence to regulatory standards and compliance requirements, ensuring operational excellence and minimizing organizational risk.

• Provide strategic leadership and direction with a focus on building engaged, high performing teams

• Ensuring the delivery of safe, effective, timely and quality patient care at all times

• Responsible for the day to day Clinical Operations Support Services

• Partner with HR and the Talent Acquisition team in the recruitment of Clinical Management & Operations Teams members

• Responsible for fiscal management and cost efficiency by driving transformation and identifying workflow changes

• Work closely with Clinical Quality, System Development and other cross functional teams to ensure active participation in continuous quality improvement activities

• Evaluate, analyze, trend and communicate quality metrics according to the established performance standards - individual and team

• Ability to effectively communicate and engage with internal and external stakeholders

• Support the Clinical Management & Operations Support Teams in their development

• Establish good clinical practice that aligns with iRhythm culture of patient and quality first

• Participate in the development of clinical functions that follow the iRhythm mission of using technology to provide simple and intuitive solutions for care delivery

• Collaborate and strengthen partnerships with cross-functional areas to define, prioritize, and resource projects and initiatives

About you:

• Bachelor's degree preferred, high school degree or GED required

• Minimum 7 years management experience in the medical device, health care services, or other related industry experience required

• Master of Health Administration or MBA Highly Preferred

• Registered Nurse or equivalent role preferred

• 5 years of experience in cardiac monitoring company or acute care setting such as Telemetry Unit, ICU, Cardiac Cath Lab or similar health care experience preferred

• Recent cardiac experience with strong skills in cardiac rhythm detection preferred

• Proven ability to plan and manage operational processes for maximum productivity and quality

• Strong leadership skills and the ability to inspire a large group of hourly employees, fostering a culture of engagement, inclusion, and belonging

• Experienced at helping team members identify improvement opportunities and use their talents to achieve those goal; sees others' potential and strengths and works to build on them.

• Strong business acumen with the ability to gain a deep understanding of the industry, market, and financials to effectively run daily operations

• Ability to identify opportunities for creative problem solving while staying within the parameters of good practice.

• Demonstrated ability to make timely, informed decisions that take into account the facts, goals, constraints, and risks.

• Highly collaborative; able to work within a matrix organization across functions and locations

• Willingness to "roll up your sleeves" to get the job done each day

• Demonstrated commitment to high level customer service experience

• Demonstrated critical thinking skills

• Excellent verbal and written communication skills

• Ability to work with computer operating systems such as Microsoft Office, contact management system, order entry systems

• Able to handle fast paced growth company environment