Front Office Services Representative, Lead

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

The UC Irvine Student Health Center is a comprehensive outpatient clinic staffed with licensed primary care physicians, psychiatrists, licensed clinical social workers, dentists, physician assistants, registered nurse practitioners, and registered nurses. Medical specialists from various disciplines including dermatology, orthopedics/sports medicine, gynecology, internal medicine, and ENT provide on-site consultation on a regular basis. Student Health also offers basic radiology and clinical laboratory services, insurance consultation, and an on-site pharmacy, making SHC a comprehensive and convenient clinic dedicated to serving students.

Under the direction of the Front Office & Health Information Manager, the Front Office Services Representative, Lead schedules patient appointments for the General Medical Clinic, Specialty Clinics and Nurse Clinic using the computerized patient scheduling system. Performs administrative and clerical functions related to management of the electronic medical record. Performs administrative and clerical functions related to Front Office Reception.

The Front Office is the first encounter for patients that come through the door or call on the phone. A friendly, professional and accommodating personality is essential to the success of the patient experience. The incumbent is instrumental in facilitating patient flow in the clinic. The Front Office Services Representative, Lead is instrumental in facilitating patient flow in the clinic. The Front Office Services Coordinator works closely with the nursing team and healthcare providers to manage the day to day functions while focusing on patient care and safety. HIPAA is a primary concern of all staff, and must be respected and is expected to be followed.

Using multiple UC Irvine electronic registration systems; i.e.: PNC, Student Billing System (SBS) and American Health Plans (AHP), the candidate assists patients upon arrival, determines insurance eligibility, schedules, reschedules, cancels and/or confirms appointments, procedures/surgeries.

Required:

• Minimum one to three years of experience in a related position or field.

• General Knowledge of the Health Insurance Portability and Accountability Act (HIPAA).
• Must possess appropriate judgment and ability to maintain patient confidentiality and privacy.
• Strong customer service skills and ability to communicate clearly and tactfully with students, staff and other diverse groups of people.
• Organizational skills to meet time lines established by law and department policy.
• Detail oriented with good organizational and planning skills and ability to manage multiple tasks simultaneously; ability to work in a busy environment with multiple interruptions.
• Proficiency using personal computer, including office-related software.
• Excellent telephone etiquette.
• Working knowledge of State and Federal laws regarding release of health information.
• Working knowledge of medical terminology.
• Ability to understand and adhere to established appointment scheduling guidelines.
• High level of skill entering data into computer while talking to patients.
• Must possess the ability to write and edit correspondence and other written material.
• Ability to manage data between various computer applications.
• Ability to release of health information and electronic health records.
• Adaptability to a dynamic workplace environment.
• Communication and interpersonal skills to interact in person, via phone and electronically with a wide variety of customers.
• Experience navigating and effectively using a large information database.

Preferred:

• Clinical knowledge and judgment sufficient to be able to schedule medical appointments appropriate to the patients needs, with appropriate specialty & provider and length of appointment time.
• Working knowledge of medical terminology and ability to understand content of a medical record sufficiently to scan laboratory reports, x-ray reports and other clinical documents in the EMR system.
• Experience working with electronic medical records.

Special Conditions:

• Although this position's schedule is M-F and during traditional work hours, weekends or non-traditional work hours may be required for special projects or busy times of the year, or when strict deadlines must be met. In the case of extended hours, this position may be required to work those hours.
• The employee must comply with OSHA, CA/OSHA, and CDC recommendations and requirements regarding vaccination and testing of healthcare employees. This includes, but may not be limited to; current hepatitis B immunizations, annual flu vaccinations, and annual tuberculosis screening. The employee must comply with CDPH and UC COVID-19 Vaccine Policy, by providing proof of Full Vaccination or submitting a request for Exception.
• Per the UC Ethics Briefing, the employee is responsible for reporting any and all potential conflicts of interest to their supervisor in a timely manner.
• Employment in this position is contingent upon successful completion of a Department of Justice (DOJ) Live Scan background check, verification and continued monitoring or licensure as it applies to the position, and successful completion of our background review or credentialing process, as appropriate to the position.

Total Compensation

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.