New

Scheduler - Radiology

Mercy Health Corporation
$15.60/Hr - $22.62 /Hr.
vision insurance, paid time off, retirement plan
United States, Wisconsin, Janesville
1000 Mineral Point Ave (Show on map)
Aug 04, 2025
Overview Full Time 80 Hours/PP, Various Shifts; 7a-330, 8a-430p, 930a-6p Location; Janesville, WI Janesville Hospital and Trauma Center As part of the care team, the incumbent is responsible to accurately schedule all Radiology Procedures in accordance with established scheduling protocols May be asked to flex hours to various start times and additional shifts as needed to cover the department hours. Responsibilities Essential Duties and Responsibilities Schedules appointments and enters appointment date and time into computerized scheduler. Checks exam orders in Epic. Uses MyChart to communicate with patients, and Epic Chat to communicate with providers and offices. Work closely with physicians, nurses, and technologists to coordinate patient exams to expedite patient exams in a timely manner. Verifies that the patient's insurance is within the Mercy Network prior to scheduling the study. Performs cancels, reschedules and makes modifications to exam orders. Must be able to accurately schedule exams for the following areas: CT, MRI, ultrasound, nuclear medicine, mammography, , diagnostic and interventional radiology, as well as other departments as requested. Monitors urgent exam wait list to ensure patient care is pro Works with Non-Mercy Physicians to have exams performed within Mercy Health System and enters the order, collects correct information for the physician so that results are sent in a timely manner. Coordinates patient's multiple exam orders and exams with other appointments so that the patient can complete all exams and appointments on as few visits as possible. Scheduled and verifies outside Chiropractic orders insuring they have a Mercy contract. Coordinates sedation cases with modality and OR. Coordinates biopsies with Radiologist schedule, modality and Interventional Radiology for nursing staff and radiologist availability. Is responsible to directly screen all MRI patients using the approved screening tool. Any potential contraindications are to be flagged and communicated to the MRI department prior to scheduling. Will communicate the potential safety issue to the patient and follow up accordingly. Collects information to request images from other facilities. Must notify hospital registration, radiology reception, pre-cert and modality of all add on exams to ensure that the exam will be preauthorized and performed expediently. Pays very close attention to detail and is task oriented. Manages high call volumes with few errors and maintains composure under pressure. When scheduling uses read back method, when taking orders and setting up appointments. Manages up to 3 software applications simultaneously Communicates on a pre-determined basis with the supervisors and coordinators to ensure preps, protocols and schedules are accurate and up to date Utilizes appropriate scripting and patient identifiers. Participates annually in MR and Radiation Safety Training to understand the critical nature of the position Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High school diploma or equivalent preferred At least one year of scheduling experience. Medical terminology experience Customer service experience Certification and Licensure N/A Skills and Abilities N/A Special Physical Demands The Special Physical Demands are considered Essential Job Function of the position with or without accommodations. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Level of Supervision N/A Supervises N/A Benefits Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: * Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. * Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. * Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. * Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. * Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. * Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.