Executive Support IT Lead

About the role:

Samsara's IT team delivers best-in-class systems, support, and experiences to empower our teams to work effectively and efficiently. As the Executive Support IT Lead, you will be the primary point of contact for SVPs, C-level executives, and their executive assistants - providing seamless, white-glove technical support at all times. You'll own the executive support experience end to end: resolving technical issues quickly, anticipating needs, and enabling productivity with minimal disruption. This role requires exceptional technical expertise, strong interpersonal skills, and a calm, results-driven approach in high-pressure environments.

This is an in-office position requiring 5 days per week (Monday-Friday) in our San Francisco, CA HQ office. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

• Serve as the dedicated IT point of contact for Samsara's C-suite and executive assistants, ensuring rapid and accurate resolution of technical issues.
• Lead executive support with a proactive mindset: anticipating needs, identifying trends, and creating solutions before problems arise.
• Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution.
• Provide hands-on support for devices, A/V setups, meetings, events, and onsite conference rooms.
• Document best practices and solutions in our Confluence knowledge base to enable knowledge sharing and continuous improvement.
• Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration.
• Prioritize, manage, and close tickets efficiently while identifying opportunities for process and experience improvements.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 5+ years of experience in IT support, with at least 2+ years directly supporting executive leadership (C-level or VP+), ideally in a fast-paced or high-growth environment.
• Fluency with enterprise SaaS platforms, especially those that enable collaboration and executive productivity (Google Workspace, Zoom, Slack, Okta, Atlassian Suite).
• Deep familiarity with both macOS and Windows environments, including imaging, configuration, and endpoint security best practices.
• Strong understanding of A/V systems and conferencing tools, with experience setting up and supporting executive meetings, boardrooms, and live events.
• Exceptional interpersonal and communication skills, with the ability to explain complex technical issues clearly and calmly to non-technical stakeholders.
• Track record of discretion, professionalism, and composure when dealing with high-pressure or high-visibility situations.
• Strong troubleshooting and diagnostic skills across hardware, software, and network-related issues.
• Ownership mindset: proven reliability in resolving technical problems end-to-end with minimal supervision.
• Bachelor's degree in a technical field (e.g., Computer Science, Information Systems) or equivalent hands-on experience and certifications.

An ideal candidate also has:

• Scripting or automation experience (e.g., Python, Bash, PowerShell) to streamline repetitive tasks or enhance support workflows.
• A calm, composed presence under pressure, with a reputation for delivering fast, accurate solutions in time-sensitive situations.
• A proactive mindset, always looking ahead to anticipate executive needs and eliminate recurring friction in the technology experience.