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IT Manager IV - I&O Change & Problem Management

Western Alliance Bancorporation
dental insurance, tuition assistance, 401(k)
United States, Arizona, Phoenix
Aug 05, 2025
Job Title: IT Manager IV - I&O Change & Problem Management Location: Block 23 What you'll do: As an IT Manager IV of Change and Problem Management you'll serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you'll manage multiple large teams to deliver complex projects in designated domains or functional areas to maintain the security posture on time and on budget. Additionally, this role will collaborate with internal business partners to proactively address ongoing customer needs and ensure rapid resolution to open issues. In this role you will foster a collaborative environment with focus on continuous improvement and delivery of working software. As a IT Manager IV you'll also participate in strategic and tactical planning for the delivery of products and services, as well as evaluate technology and set standards. Working in this role, you'll proactively recommend improvements to established business processes while you deliver high value in execution. You'll also create and deliver comprehensive project plans as well as remove any impediments, track overall project performance, specifically to analyze the successful completion of business short-term and long-term goals. Create and implement safety procedures and data recovery plans. Develop user manuals, as well as policies, procedures, and safety protocols for presentation to larger IT and the enterprise. Partner with IT Leadership to build a strategic plan to drive employee development, retention, resource allocation, talent management, performance management, and achieve a diverse and engaged workforce as well as recruit, train, and evaluate staff members work. Work with IT Leadership in the preparation and management of the annual budget, business cases, execution plans, and operating plans for their team as well as resource allocation to achieve established program priorities. Ensure adequate risk management and cyber security processes and controls are established and maintained in alignment with the risk appetite for the Bank, as well as regulatory and enterprise risk management expectations Change Management leadership skillset 5+ years in banking/trading ITIL 3 & 4 level background in Service management and focus on Change, Problem & Incident. Change Management Policy and standards development and roll out as required Change and Problem metrics and reporting development and oversight Leadership oversight of staffing, weekly reporting to Sr leadership, holding of weekly CAB ( Change advisory board ) meetings. Management and oversight of current first and second line of defense and daily operations of Change and Problem management Oversight of Current and future Audit requirements and remediation What you'll need: 8+ years of related experience in IT--App Support, IT--Development, IT--Networking or similar field. Bachelor's degree in related field preferred. Previous leadership experience required 5+ years Intermediate knowledge of general Financial Services or Banking is preferred. Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Advanced experience in managing multiple technology teams (Application Engineering Support and Delivery, Infrastructure Engineering Support and Delivery, Architecture, or Project Management) including additional responsibility for the execution of KPIs and timelines. ServiceNow configuration and integration back ground and work experience, Advanced experience with the execution KPIs and timelines with proven ability to analyze a variety of data and summarize findings in applicable reports or other communication mediums. Utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads. Advanced speaking and writing communication skills. May require 25% travel. ITIL Certified ServiceNow Certified preferred Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation