New

Customer Service Representative

TEKsystems
$19.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Rochester
Aug 06, 2025
Customer Service Representative - Full-Time Location: (Remote / Rochester, NY preferred) Schedule: Monday-Friday, 8:30 AM - 5:00 PM Employment Type: Full-Time (37.5-hours/week) About the Role We're looking for a dedicated and detail-oriented Customer Service Representative to join our team, full-time for a seasonal position through Annual Open Enrollment for Health Insurance. This position is remote and training will begin promptly on September 2nd, running through January. In this role, you'll be the first point of contact for inquiries related to compliance and service processes, ensuring a seamless experience for both internal and external stakeholders. What You'll Do * Respond to incoming calls with professionalism and accuracy, particularly those related to audit and compliance. * Serve as a liaison between departments and external contacts. * Maintain high standards of customer service by responding promptly and courteously. * Avoid call handling issues such as unnecessary transfers or inappropriate use of hold. * Accurately input data across multiple systems during customer interactions. * Navigate various databases to resolve inquiries efficiently. * Clearly communicate policies and procedures during calls. * Build a strong understanding of our services and demonstrate technical proficiency. * Deliver information confidently and clearly. * Support team goals by taking on additional responsibilities as needed. What We're Looking For * High School diploma or equivalent. * 1-3 years of experience in customer service or office administration. * Strong communication skills-both written and verbal. * Excellent interpersonal skills and sound judgment. * Proven ability to follow through and take ownership of customer issues. * Proficiency in Microsoft Office (Word, Excel, Outlook). * A curious mindset with a drive for innovation and improvement. * Team-oriented attitude and willingness to collaborate. * Commitment to delivering exceptional service in every interaction. If you feel you are a fit for this opportunity, please submit your resume and a recruiter will reach out! Pay and Benefits The pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rochester,NY. Application Deadline This position is anticipated to close on Aug 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.