Customer Service Representative 2

Job Summary: Provides service to customers who require assistance with issues involving travel in the Chicago area. Responsible for providing professional, knowledgeable and courteous call support to all patrons and transit operators. This position typically works under close supervision and direction.

Essential Job Duties and Responsibilities:

• Answers all incoming phone calls from customers related to travel information.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Initiates outbound call as needed.
• Performs other duties as assigned.

Minimum Job Requirements:

High school degree, or equivalent, plus 1-2 years of related experience; Customer Service/Call Center preferred. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast paced environment. Able to work and respond in a high volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM). Proficient in Microsoft Office.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Cubic Pay Range:

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.