VP, Head of Design

About US

Capital Bank (NASDAQ: CBNK) is not your average financial institution. Founded in 1999, we've grown from a community bank into a national, multi-modal financial platform. We serve entrepreneurs, homebuyers, and everyday consumers through three business lines: commercial banking, mortgage lending, and OpenSky, our digital credit fintech.

We also operate Windsor Advantage, a leading SBA and USDA loan service provider, supporting business owners nationwide. Fueled by an entrepreneurial mindset, we believe that capital-both financial and human-is the engine that powers communities. That belief has helped us grow and innovate across products, markets, and industries.

Position Purpose

We're looking for a visionary VP, Head of Design to lead our in-house creative team across all lines of business-including Capital Bank (commercial banking), OpenSky (credit), mortgage, and Windsor Advantage (SBA lending).

This role is essential to how Capital Bank shows up in the world. As our products evolve and our national presence grows, we need a design leader who can manage across brands, elevate our creative execution, and oversee our design function.

You'll be responsible for developing high-performing creative systems and delivering impactful work that connects design to business outcomes. Whether evolving a product brand, launching a new campaign, or telling a customer story, your job is to make Capital Bank's purpose clear, compelling, and unforgettable.

This is both a strategic and hands-on role-one that sits at the intersection of brand, product, and performance. You'll work closely with leaders across Marketing, Product, Digital, and Sales to deliver exceptional experiences that strengthen trust, build equity, and drive growth.

Position Responsibilities

• Lead the Design Function
  
  
  
  • Lead the in-house creative group, nurture roles, and hire top-tier talent
  • Oversee design processes, including intake workflows, sprint planning, and creative reviews
  • Foster a collaborative, feedback-rich culture that balances craft with speed
  
  
  
  
• Own Creative Strategy & Execution
  
  
  
  • Lead concepting and design for integrated marketing campaigns-across digital ads, social media, landing pages, out-of-home, direct mail, events, and more
  • Deliver customer-facing creative across the full funnel: product launches, lifecycle campaigns, onboarding flows, retention, and referral programs
  • Create toolkits and guidelines to ensure consistent design quality across internal teams and external vendors
  
  
  
  
• Partner Across Teams to Drive Results
  
  
  
  • Work closely with Marketing, Product, Digital, and Sales leaders to align creative outputs to business goals
  • Support acquisitions and lifecycle marketing with campaign assets, product messaging visuals, customer journey mapping, and storytelling frameworks
  • Collaborate with UX/UI and web development teams to evolve the website experience and ensure visual alignment with campaign messaging
  
  
  
  
• AI in the Creative Process
  
  
  
  • Champion the integration of AI-powered tools and workflows (e.g., for asset creation, versioning, testing, and performance analysis) across the design function
  • Establish feedback systems that leverage AI to generate insights and optimize creative performance
  • Ensure the team is upskilled on emerging AI capabilities and implements them in a way that enhances speed, scalability, and creativity
  • Collaborate with Digital and Marketing Ops to evaluate and implement AI tools that align with business objectives and maintain brand integrity
  
  
  
  
• Manage Agency & Production Partners
  
  
  
  • Lead creative direction and feedback loops with partner agencies, creative studios, and freelancers
  • Oversee production timelines and budgets for video shoots, motion graphics, photoshoots, and print assets
  • Ensure brand fidelity and storytelling quality from external partners at every touchpoint
  
  
  
  

Experience

• 10+ years of experience in creative or design leadership roles, with 5+ years managing teams
• Track record of building brands and delivering creative that drives measurable business results
• Deep understanding of digital-first creative, campaign execution, and multichannel design systems
• Strong creative portfolio showcasing brand development, marketing design, and storytelling
• Hands-on expertise with Figma, Adobe Creative Suite, and modern CMS platforms
• Experience working in-house at a fintech, financial services firm, or product-led company
• Collaborative mindset and ability to influence cross-functional teams and executives
• Operational rigor-you can prioritize, delegate, and deliver in a fast-moving environment

Bonus Points

• Experience in fintech, financial services, or regulated industries
• Agency or startup background would be helpful
• Experience managing distributed or hybrid teams
• Working knowledge of Excel (yes, even creatives need spreadsheets

Working Arrangements

• This is a hybrid role expected to work in office Monday, Tuesday, Thursday, and Friday. You will be able to work remotely on Wednesday.
• Open to remote candidate's dependent upon prior experience - candidates within traveling distance to our headquarters preferred
  
  

Compensation

• Base Salary Range: Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, and ability to meet qualifications within the job description.
• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Compliance

It is the responsibility of each bank staff member and of management to adhere to policies and procedures designed to implement compliance with the laws and regulations to which the bank is subject. Each bank staff and management member shall be accountable for understanding how compliance with laws and regulations affects the performance of their day-to-day duties, for completing compliance training as assigned and for carrying out those duties in a manner to achieve compliance with those laws and regulations.

The above mentioned are intended to describe the general nature and level of work performed rather than to be an inclusive list of all duties, responsibilities and skills required for the position. Job duties may be changed at any time at management's discretion. The job description is not intended to create contractual obligations of any kind.

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.