Account Services Representative - Premier, Senior

Your Role

The Premier Accounts team manages all group business with 3,000 or more employees, with nearly 6 million total members. Our strategy to win in the market is to understand and meet the needs of commercial/national public-sector employers, labor trusts, and their consultants in a way that exceeds their expectations by providing easy, understandable interactions and affordable choices through efficient use of premium dollars to establish Blue Shield as the preferred choice in health plans. Reporting to the Manager, Account Management Services, you will be an integral part of the account management team assigned to a Premier account Book of Business. In your Book of Business there will be one account that will be 60% of your workload. You may be required to go to their offices 3 to 4 times a week, this client resides in the city of Los Angeles. You will lead client servicing on a day-to-day basis and are responsible for communicating benefits, advancing issue resolution for multiple departments including but not limited to billing, claims and eligibility and supporting customer reporting with key informational updates to the account team.

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 4 years of prior relevant experience
• Requires a current Life Agent License with the California Department of Insurance; or the ability to obtain one within the first 90 days of employment to maintain employment, a valid California driver's license, proof of insurance, and reliable transportation
• Requires knowledge and experience of the health insurance industry and related benefit products and services including billing, claims, and eligibility, with a proven track record in providing account servicing to large, multi-sited customers of 3,000 employees and larger and an understanding of unique requirements of alternative funding arrangements, including self-funding
• Requires willingness to travel and attend health fairs and client meetings state and nationwide as needed (potentially between 25% to 35%)
• Requires experience presenting both in person and virtual to important stake holders and members
• Requires candidate to live in Southern California