Senior Service Desk

Requisition Number: 101657

Senior Service Desk

Location: You will have the flexibility to work fully remote from anywhere across Chandler, AZ.

Insight at a Glance

• 14,000+ engaged teammates globally
• [Geo-specific award]
• #20on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The senior service desk are responsible for technical support of our customer's 365 and Azure environments. You will assist in 1st and 2nd tier client support in a large-scale, fast-moving environment. In this role, you will respond to customer inquiries via our ticketing system, via phone, email, and chat. Associates must possess strong verbal and written communication skills, problem solving skills and a desire to progress their technical knowledge.

• Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
• Respond to all Customer requests in timely and professional manner.
• Troubleshoot and resolve Microsoft 365 and Azure functional, operational, performance, and connectivity issues.
• Analyzes and gathers relevant information that might assist resolution of the issue.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• At least 1 year of experience in Microsoft 365 support, administration, client handling, ticket management, remote troubleshooting.
• At least 1 year of experience in Microsoft Azure support, administration, client handling, ticket management, remote troubleshooting.
• Experience with client handling, ticket management, remote troubleshooting, and other related experience.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives.

What you can expect
We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Chandler||Arizona (US-AZ)||United States (US)||IT Infrastructure & Support|| None||US - Chandler,AZ||