R&D Customer Support/ NPI Expert

Nokia of America Corporation, R&D Customer Support/ NPI Expert (Multiple Positions), Naperville, IL

• Provide engineering support for Cloud Mobility Management (CMM) product and perform troubleshooting and technical analyses as member of the CMM 4LS Customer Support team.
• Identify root cause of product issues by working with existing logs, metrics, packet capture files and environmental variables (network, customer premises constraints).
• Work with network/protocol simulator in a lab environment to re-create faulty scenarios or verify/create workaround/solutions.
• Participate in discussions with other levels of technical support and with customer teams to understand a field issue and update the technical support team with the on-going investigation status.
• Interact with R&D (design/test) and product line management in addressing customer encountered issues.
• Provide measurable input into new products, processes, standards or operational plans in support of business strategies.
• Analyze, develop and implement concepts and solutions as a subject matter expert. #LI-DNI

Domestic travel up to 5% required.

International travel up to 5% required.

Telecommuting from a location within commuting distance of Naperville, IL may be permitted up to 60%.

Must have a Bachelor's degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 6 years of related work experience (of which, 5 years must be post-bachelor's, progressive related). Or a Master's degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 4 years of related work experience.

Of the required experience, must have 4 years of experience with the following:

• EPC or 5GC products;
• Programming in C/C++ and Python;
• 5G AMF call processing collisions handling, and 5G session restoration;
• Cloud computing environment: VNF or CNF;
• RCA (Root cause analysis) processes;
• EDA (Escapa Defect Analysis) processes;
• Core Network product, including SGSN, MME, or AMF.

Employer will accept any suitable combination of experience of education, training or experience.

Benefits offered: https://www.nokia.com/careers/our-locations/united-states/

Interested applicants should email their CV to us.jobs@nokia.com & specify Requisition #IL25-2407583 in the subject line.

If offered employment, must have legal right to work in the U.S. EOE.

Nokia of America Corporation offers a comprehensive compensation and benefits package.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program