New

Enterprise Technology Systems

Ampcus, Inc
United States, Virginia, Merrifield
Aug 12, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Enterprise Technology Systems Location(s): Merrifield, VA Responsibilities: Proactively monitor the ATM enterprise for performance and availability. Monitor ATM incidents and alerts using various monitoring tools to ensure optimum system performance. Detect, isolate, diagnose, record, escalate, and resolve ATM operational issues, incidents, and outages as quickly as possible. Create, document, and update incident tickets, record faults, actions for resolution, and up times. Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures Dispatch services for ATM component failures and outages; monitor until resolution. Skills: A General Coordinator Operator ensures smooth operations across the IT department. They handle coordination tasks between different teams, manage schedules, and track project progress Excellent organizational and multitasking skills. Strong communication and coordination skills. Familiarity with project management tools. Qualifications: 1-2 years of ATM and/or network monitoring experience Ability to respond quickly and accurately in high-pressure situations Ability to effectively manage tasks and job duties with shifting priorities Ability to document and apply policies, standards, and procedures Experience in problem resolution, including determining root cause, scope, and scale of issues Exposure to validating system availability and performance Working knowledge of enterprise systems, terminal knowledge, and IT terminology Research, analytical, and problem-solving skills Effective skill in exercising initiative and using good judgment to make sound decisions Effective skill supporting a global 24/7/365, member/customer-focused services operation Effective verbal and written communication skills Working knowledge of ATM and/or enterprise system monitoring tools All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.