Operations Specialist Support

About the Opportunity: We are seeking an Operations Specialist Support to join our IT Operations team. This position is critical to ensuring the smooth day-to-day functioning or our systems, supporting both internal operations and external vendor integrations. The ideal candidate will have a detail-oriented mindset, a strong sense of responsibility, and experience working in an IT or operations support environment. Evening shift 3pm CST - 11pm CST, and occational weekends.

Your day-to-day at Sagent:

• Monitor iSeries (AS/400) systems, responding to system alerts, error messages, and performance issues to ensure system stability and uptime.
• Perform backups, restores, and tape management using BRMS to safeguard data and support disaster recovery plans.
• Manage lockbox posting processes for vendors such as MoneyGram, Paymentus, Chase, ensuring accurate and timely financial data posting.
• Execute Initial Program Loads (IPLs), including system reboots, updates, and maintenance tasks during scheduled windows.
• Run batch jobs and scheduled tasks using job scheduler tools or manual commands, ensuring completion and investigating job failure delays.
• Provision, modify, and deactivate user profiles in development and lower environments, maintaining access controls and supporting development/testing needs.
• Perform routine system health checks, including disk space monitoring, job queues, printer queues, and system logs.
• Support file transfers, data uploads, and downloads using FTP/SFTP or other secure methods between internal systems and external vendors.
• Maintain and update system documentation, operational runbooks, and procedures, contributing to knowledge base articles and process improvements.
• Coordinate with internal teams (Infrastructure, Network, Application Support) to escalate and resolve complex system or application issues.
• Assist in change management activities, including preparing for system maintenance, documenting changes, and communicating impacts to stakeholders.
• Participate in audit and compliance activities by ensuring system access, job processes, and backup activities meet internal controls and regulatory requirements.
• Execute and monitor daily, weekly, and monthly backups according to BRMS schedules on multiple LPARs.
• Document incidents and resolutions in operational documents and/or ticketing systems.

We would love to hear from you if you have:

• High School graduate or equivalent with 2-3 years of experience.
• Strong theoretical knowledge base in network engineering principles and concepts, complemented by hands-on experience in the field.
• Over 2 years of experience with IBM AS400 / iSeries operations and job monitoring.
• Strong knowledge of CL commands, job queues, output queues, and system values.
• Familiarity with tools like Robot/SCHEDULE, HelpSystems, BRMS, or similar.
• Understanding of job control, system backups, and recovery procedures.
• Excellent problem-solving, analytical, and communication skills.
• Willingness to work on-call rotations or weekend shifts if required.
• Experience with IBM Cluster System (iSeries System), basic iSeries commands, and BRMS System.
• Proficiency in Windows 11, ServiceNow ticket system, Outlook, and Microsoft Teams.
• Basic knowledge of networking, IBM System Storage TS4500, and system monitoring tools.
• Good communication skills.
• Ability to work rotating shifts, including nights, weekends, and holidays.
• Dallas-based. Hybrid or onsite work, based on organizational needs.
• Experience with JCL, FTP/SFTP automation, and operational scripting.
• Familiarity with ITIL practices.
• Experience in banking, insurance, or regulated industries.
• Exposure to modernization tools or APIs integrating AS400 with external systems.