Component Manufacturer Implementation and Support Specialist

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

As a Component Manufacturer Implementation and Support Specialist, you will be responsible for acting as a liaison between the customer and our software product, development and sales teams. Your goal is to translate the end-user inquiries into technical requirements for the software to create the best experience for our customers using our Component Solutions software. You will need to be familiar with our software capabilities to perform demonstrations and assist the sales team in finding potential customers.

WHAT YOU'LL BE DOING(% of Time)

Provide ongoing, post-implementation support and training of ICS software systems. This includes assisting our ICS HelpDesk with existing customer support needs. (50%)

Act as a liaison between the customer and our software product development and sales teams by acting as a subject matter expert and bridge between all parties. You will translate end-user requirements and issues into technical requirements for our software and development teams to further enhance the system to meet the needs of our customers. You will assist internal teams in testing new features, ensuring alignment with customer needs. As enhancements are released, you will work with our customers on enhancement deployment and validation to ensure they meet our customers' requirements. (20%)

Manage the customer software implementation process. This will include developing and managing the implementation schedule, establishing customer success measures in alignment with system capabilities, advising on best practices, installing and configuring software while developing, documenting, and facilitating end-user training. (20%)

Collaborate with the sales team by assisting in performing client needs assessment to determine potential customer fit, advising on the technical capabilities of our software for demonstrations, and identifying technical requirements of the customer and ensuring our software can meet their needs. (10%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:

• Bachelor's degree and/or Architectural Technology, Civil Engineering Technology or Engineering Design/Drafting Diploma preferred.
• 5 years' experience with design and engineering of prefabricated metal plate connected wood trusses and EWP. Understanding of wood framed construction practices, details, related building codes and design standards.
• Math: Ability to apply concepts of basic algebra, geometry and trigonometry.
• Reading Comprehension: Ability to read and interpret construction documents including architectural and structural drawings.
• Speaking: Ability to effectively present information and respond to questions from groups of managers, clients, customers, coworkers and the general public.
• Writing: Ability to write reports and business correspondence.
• Analysis/Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer/Software: Ability to utilize Microsoft Office suite, working knowledge of SQL databases, and basic understanding of computer networking, along with hardware and software troubleshooting.
• Driving record: Possess and maintain a driving record, which complies with company policy.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to stand, walk, sit, see, talk, and hear. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs.

WORK ENVIRONMENT

This job operates in both a professional office environment, customer sites and outdoor construction job sites. This role routinely uses standard office equipment such as computers, phones, printers/scanners, etc. The employee occasionally works around moving mechanical parts. Noise level may be loud at times.

Travel

This position requires domestic and international travel up to 25% of the time.

Work Status & Location

This full-time, exempt position is located in Riverside CA.

Relocation

Relocation is not available for this position.

Pay

$70,400 - $112,600 / year

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission:You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue - directly or indirectly - and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, phencyclidine and opiates.

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