Supervisor, Operations

Your Role

The Commercial Customer Service team assists members in navigating their health plan and ensuring access to needed healthcare services . The Operations Supervisor, Commercial Customer Experience will report to the Director of Commercial Customer Service. In this role you will Manage the daily, short-term, and/or long-term activities of the customer service and operations teams commercial program strategy and providing service worthy of our family and friends. Responsible for the oversight of strategic initiatives, reporting, new membership implementation strategy, quality, goals, program compliance, and results for various operational areas. Focused on connecting organizational initiatives and Commercial program strategy to the member experience.

Knowledge and Experience

• Understands basic supervisory/ management approaches such as work scheduling, prioritizing, coaching and process execution.
• Customer service experience required.
• 3+ years of call center experience preferred.
• Experience supervising a remote team preferred.
• Strong internet service required, to include at least 16 megabytes per second download and most importantly 5 megabytes per second upload.
• Typically, requires broad job knowledge of technical or operational practices within assigned discipline.
• Requires 5 years of direct and relevant experience, with 3 years Blue Shield of California service or healthcare experience including 2 years of leadership development or proven exceptional ability to lead teams (including supervising a remote team preferred).
• Healthcare experience preferred