New

Incident Problem Manager

TEKsystems
$65.00 - $78.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Reston
Aug 13, 2025
Location: On site hybrid 3 days a week in Reston VA Duration: long term contract Role: Incident Problem Manager Top Skills' Details Looking for a problem manager to write up post mortem analyses of incident outages. This is not an incident manager who will resolve current outages. 1. Facilitate root cause analysis investigation of technology incidents, develop roadmap / strategy to permanently fixes to those causes 2. Identify broader trends and patterns to remediate enterprise-wide issues. 3. AWS experience is required. Don't have to be technical hands on but must know enough to diagnose issues. 4. Must have excellent writing skills for drafting analyses and presenting to non-technical business leaders. Secondary Skills - Nice to Haves ServiceNow aws Job Description This role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities. The selected candidate will lead aspects of retrospective program and perform analytics of incident trends. They will facilitate the investigation of root causes of technology incidents, permanent fixes to those causes, and identification of broader trends and patterns to remediate enterprise-wide issues to ensure reliability and availability of enterprise applications and systems. This team member will be driving transformation; orchestration of execution and strategic enhancement/expansion of the Correction of Errors framework recently built at the client. This role will be a key player in a matrixed team and will oversee the planning, design, and delivery of large, complex, and cross functional enterprise-wide technology programs to realize expected business outcomes. Additional Skills & Qualifications Provide expertise on designing and implementing a program or initiative. Provide feedback and advice for goals and processes for a program or initiative. Provide technology experience and leadership into root cause determination and long-term resolution Persuade diverse technology groups to work together to implement high value technical, procedural, and risk migration solutions into production Evaluate and report on progress for a program or initiative. Consult with leaders and stakeholders to gain support for a program or initiative. Deep experience presenting to varying levels of leadership, with fluency in PowerPoint to support presentation needs Experience designing and leading IT PMO processes and tool adoption, technology strategic planning and budgeting spanning the entire organization, portfolio management using various methodologies preferred. Advanced knowledge and experience defining, implementing, and managing ongoing portfolio management, strategic planning, program management, and IT Governance processes. Experience in one or more of the standard governance frameworks like ITIL, COBIT. Results oriented with a high degree of resilience and perseverance. Proactive. Able to anticipate obstacles and develop plans that deliver results. Demonstrated ability to effectively prioritize and successfully execute multiple projects. Skilled in Active Directory Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms Skilled in SQL Experience using SharePoint, Visio, Excel, Word Skilled in ServiceNow to manage digital workflows Experience using JIRA Experience using scheduling software to book events (scheduling time on Teams / Outlook / booking meeting rooms, etc.) Nice to have: Skilled in AWS Management and Governance suite of products such as CloudTrail, CloudWatch, or Systems Manager Pay and Benefits* The pay range for this position is $65.00 - $78.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Reston,VA. Application Deadline This position is anticipated to close on Aug 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.