Embroidery Production Supervisor - 3rd Shift

HOURS: Sunday - Wednesday, 7:15 PM - 6:00 AM - Hours may vary to meet production needs (this includes working extended hours)

PAY: $65,000 + (based on experience)

REPORTS TO: Embroidery Production Manager

FLSA STATUS: Exempt

REQUIRED TESTING: Background Check, Education Verification, References, Drug Test, Pre-Work Screen

We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours - that's why one of our core values is to provide remarkable service. When you work here, you'll be treated with the same level of respect and positive attitude.

As an embroidery production supervisor, you'll be responsible for the supervision and production of associates engaged in the embroidery department. This role requires excellent leadership and hands-on people skills to build, motivate and mentor others; enabling 4imprint to provide quality products and remarkable customer service levels in a timely and safe operating setting.

Here's what a typical day might look like. (These are the essential functions of the job). Other duties may be assigned.

• Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
• Provide energetic and supportive leadership to develop, coach, and mentor team members to meet their goals and objectives, while working in a safe and efficient manner. Live safety by listening to associate's concerns, identify and solve safety issues.
• Address performance and behavioral concerns on the team working with human resources when appropriate.
• Perform accident investigations to ensure it will not reoccur in the future.
• Provide ongoing suggestions regarding workflow, productivity and team member engagement.
• Develop guidelines and processes that measure and assess performance standards for productivity and quality.
• Direct workflow and priorities for projects on the team, providing support and work to implement lean initiatives within the department.
• Oversee training of new team members to ensure they are properly prepared for their new role and provide development of existing team members.
• Conduct regular one on ones with team members (frequency will depend on the size of the team).
• Host regular team meetings to review team goals, company updates, training opportunities and events.
• Review feedback from individual and team meetings along with new hire, transfer and exit surveys to provide recommendations on actioning areas of strength and where improvements can be made on the team.
• Review turnover, retention and promotion data for the team comparing to company and external benchmarks.
• Work with quality team to improve the customer experience. Take ownership for quality produced. Inspect, train, and provide solutions to ensure customer satisfaction.
• Ensure confidentiality at all times.
• Work all hours required during rush season to meet customer commitments.
• Assist with training weekend help during rush season.
• Maintain a current understanding of trends and updates in your role.
• Participate in training classes and actively seek professional development.

You might be a fit for this position if you are:

• Someone who can communicate effectively in individual and team meetings effectively facilitating these conversations and following up on action points.
• Proficient at both providing and receiving feedback, coaching and leading teammates with tact and professionalism particularly when handling difficult conversations and situations.
• Comfortable making decisions and taking ownership of projects seeing them through to the end.
• Someone who enjoys leading, coaching and supervising team members and helping them achieve personal and company goals.
• Willing to work extended hours as needed.
• A multi-tasker who takes the initiative to solve problems while remaining patient and cool under pressure.
• Organized and focused on the details that matter, able to prioritize tasks and projects effectively to tie in with company initiatives and goals in a rapidly changing, fast paced and detail oriented environment.
• Self-aware with the ability to adapt communication style and approach to bring out the best in team members.
• Able to identify and implement opportunities to develop team members and improve processes on the team that result in additional sales, improved efficiencies, increased associate engagement or a reduction in cost.
• Someone who enjoys change, testing new projects, and measuring and reporting on results of these initiatives.
• Someone who provides an onboarding experience that allows team members to learn, develop, and acclimate to the 4imprint culture.
• Someone who tracks and reviews results against goals to identify continuous improvement opportunities and communicate progress towards meeting them.
• Someone who plans, establishes, and communicates work schedules, assignments, and expectations to team members.
• Someone who listens and addresses team member concerns to resolve issues and lead a culture of respect, teamwork, and collaboration.
• Someone who is willing to be certified as a first responder.

Required education/skills/experience:

• Associate's degree in related field.
• Applicants with equivalent, relevant experience will also be considered.
• 2-5 years of experience in a similar field.
• Minimum 3+ years of experience in a lead or supervisory role.
• Proficiency in data entry, MS Word, Excel, and Microsoft Outlook.
• Proven track record of effectively onboarding new team members and continued development of existing team members.
• Proven effective interpersonal skills (team and individual) in written and verbal communications.
• Critical thinking skills - logical thought process and ability to reason.
• Please refer to the physical requirements form for details on the physical requirements of this role.

Work Environment:

An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals with disabilities to enable them to perform the essential functions.

• Regular and predictable attendance.
• Ability to lift up to 50 pounds on a frequent/occasional basis. Ability to be on your feet throughout the day.
• Ability to effectively communicate with others (verbally and in writing).
• Work will be performed at 4imprint, Oshkosh.

This position requires final candidates to undergo a pre-work screen, to ensure that you are able to perform your duties safely If you do not pass the pre-work screen, we will withdraw the job offer, unless there is reasonable accommodation that will enable you to effectively perform the position's essential functions.

H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

4imprint has a drug-free workplace policy. The following five drugs or classes of drugs will be tested for: 1) Marijuana (THC) 2) Cocaine Metabolites 3) Phencyclidine 4) Amphetamines (Class) 5) Opiate Metabolites.

Equal opportunity employer, including veterans and individuals with disabilities.