Help Desk

Help Desk Associate
Responsibilities

1. Manage and support Microsoft-based infrastructure, including Active Directory, Office 365, Exchange, and IIS.
2. Perform preventative maintenance, upgrades, and repairs on computers, servers, printers, and network equipment.
3. Administer antivirus solutions and maintain security tools.
4. Maintain IT asset records, software licensing, and inventory tracking.
5. Support the physical and virtual server environments and back-office applications.
6. Identify departmental IT needs and contribute to strategic technology recommendations.
7. Ensure systems and infrastructure are secure and up to date.
8. Provide after-hours and on-call emergency support as required.

Required Skills and Abilities

• Requires 3-5 years of experience.
• Strong customer service orientation and end-user support mindset.
• Excellent communication skills (both verbal and written).
• Ability to work independently with minimal supervision and as part of a team.
• Highly motivated with a passion for technology and learning.
• In-depth knowledge of computer hardware, peripheral devices, and networking equipment.
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, and other networking protocols.
• Ability to explain complex technical information clearly to both technical and non-technical audiences.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Desired Skills

• Technology Call Center and/or Customer Service experience.
• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
• Hardware Support - Windows 10/11, Software - MS Office suite, SharePoint, Skype.
• Network - Citrix, VPN, Cisco AnyConnect.
• ITSM Remedy (not essential).

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.