Supervisor Clerical

Full-Time, 40 Hours/Week

Day Shift

Onsite

Summary:

The Radiology Department Supervisor is tasked with overseeing intricate scheduling, service coordination, image management, front desk operations, and general clerical duties within the Radiology Department. With a primary focus on ensuring efficient workflow processes and maintaining adherence to departmental guidelines, policies, and procedures, the Supervisor plays a pivotal role in ensuring quality assurance and optimal departmental performance.

Responsibilities:

1. Provide leadership, guidance, and support to team members to facilitate effective performance and attainment of departmental objectives.
2. Manage complex scheduling and coordination of Radiology services for out-patients, internal and external providers, and clinical and support staff.
3. Monitor the scheduling queue in EPIC to ensure accurate and timely scheduling according to department guidelines.
4. Create and distribute the radiology backlog report, addressing outliers as necessary.
5. Customize scheduling templates according to departmental requirements and evolving needs.
6. Collaborate with Patient Access to coordinate and oversee the insurance authorization process for radiology services.
7. Supervise and perform front desk duties, including patient check-in, registration, insurance verification, financial estimates, and co-pay collections.
8. Oversee Picture Archiving Communications System (PACS) functions, ensuring efficient, accurate, and reliable imaging informatics services.
9. Utilize proficiency in multiple systems for processing, interpreting, and sharing imaging crucial for the patient plan of care.
10. Provide support to physicians, technologists, and support staff during computer system downtime and upgrades.
11. Coordinate imaging management processes such as burning CDs, faxing, HIPAA release of information, paging, sending studies to external facilities, and troubleshooting issues.
12. Oversee the communication of STAT results to providers and patients, maintaining HIPAA compliance.
13. Monitor work quality, adherence to standards, and compliance with regulatory requirements through regular audits and assessments.
14. Onboard, train, and evaluate new and existing staff members, providing ongoing support and opportunities for professional development.
15. Maintain accurate records and documentation related to departmental activities.
16. Perform other duties as assigned.

Other information:

Technical Expertise

1. Proficiency in EPIC scheduling system.
2. Experience with PACS and imaging informatics systems preferred.
3. Knowledge of insurance authorization processes.
4. Ability to adapt to and utilize multiple software systems efficiently.
5. Understanding of HIPAA regulations and compliance.
6. Excellent communication, leadership, and organizational skills.

Education and Experience

1. Education: Associate degree or equivalent work experience.
2. Years of Relevant Experience: 3 years of relevant experience preferred.
3. Years of Supervisory Experience: 2 years preferred.

Full Time

FTE: 1.000000

Status: Onsite