Product Training and Client Product Migrations Leader

Make banking a Fifth Third better
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

• Lead the product training and client migration strategy across the Commercial Payments organization.
• Build and manage a high-performing team of product trainers and implementation specialists.
• Design and deliver scalable training programs for internal teams and clients, leveraging modern learning tools and platforms.
• Oversee large-scale client product migrations, ensuring minimal disruption and maximum client satisfaction.
• Collaborate cross-functionally with product, sales, operations, and technology teams to align training and migration efforts with business goals.
• Develop and maintain training content, playbooks, and certification programs.
• Use data and feedback to continuously improve training effectiveness and migration outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• 5 - 7+ years of experience in product training, client onboarding, or implementation within financial services or payments.
• Proven success in leading client migrations and product rollouts in complex, matrixed environments.
• Strong leadership and team-building skills, with experience managing distributed teams.
• Deep understanding of adult learning principles, instructional design, and training delivery methods.
• Excellent communication and presentation skills, with the ability to engage executive-level stakeholders.
• Familiarity with payment systems, APIs, and digital onboarding tools.
• Proficiency in tools such as Excel, PowerPoint, LMS platforms, and project management software (e.g., Salesforce, JIRA, Asana).

SUPERVISORY RESPONSIBILITIES:

Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor' s degree in marketing, finance or business; MBA preferred.
• 10+ years experience in financial services product management.
• Tenure with a large multi-regional bank or financial institution.
• Experience in managing a team of professionals preferred.
• Recognized ability to interact with executive and senior management at headquarters and in the field (our Affiliate Bank structure) with a professional demeanor and presence .
• Excellent presentation and communication skills.
• Ability to articulate and sell ideas influence in throughout a large organization ion.
• Working know ledge of the related areas of finance, information technology, risk management, legal, compliance, education, Internet banking, call center sales and marketing.
• Willingness to be * hands on* and act as individual project manager whenever necessary.

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.
• Some travel may be required.
• Extended viewing of CRT screen.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.