New

Patient Assistance Counselor

TEKsystems
$18.00 - $23.80 / hr
medical insurance, life insurance, sick time, 401(k), retirement plan
United States, Missouri, St. Louis
Aug 16, 2025
Now Hiring: Patient Assistance Counselor II (Remote) Start Date Anticipated: Late September to Early October Contract Length: 6 Months (with potential for extension) Pay Range: $18.00 - $23.80/hr based on experience, working remote location, and other factors. Are you passionate about helping patients navigate complex healthcare systems? Do you have a strong background in insurance claim denials, appeals, and pharmacy benefits? If so, we want to hear from you! We're seeking experienced and empathetic professionals to join a dynamic team supporting a leading pharmaceutical patient assistance program. This fully remote role is ideal for individuals who thrive in fast-paced, service-oriented environments and are committed to making a difference in patients' lives. What You'll Do: * Provide high-quality support to patients and healthcare providers regarding specialty prescription medications. * Review and process patient assistance applications. * Conduct insurance investigations and assess financial eligibility. * Communicate application outcomes and next steps with empathy and professionalism. * Maintain HIPAA-compliant practices in a secure, private home workspace. What You Bring: * 5+ years of experience in insurance verification, including claim denials and appeals. * Call center experience (5+ years preferred). * Strong knowledge of commercial and government pharmacy/medical insurance programs. * Experience with prior authorizations, alternate funding, and specialty pharmacy operations. * Pharmacy benefits experience is a plus. * High school diploma or equivalent. * Excellent communication, attention to detail, and multitasking skills. * A dedicated, secure home office setup with high-speed internet and ability to hardwire equipment. Work Environment: * Remote - Must work from a private, secure location (no public spaces). * Training: 6-10 weeks, Monday-Friday, 8:00 AM - 4:30 PM CST. * Post-training shifts: Assigned between 7:00 AM - 7:00 PM CST based on business needs. * No time-off permitted during training. If you're ready to bring your expertise and compassion to a role that truly impacts lives, apply today and be part of something meaningful. Pay and Benefits The pay range for this position is $18.00 - $23.80/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.