Senior Project Implementation Specialist

Location

US-NY-Melville | US-PA-Philadelphia | US-MA-Boston | US-CT-Rocky Hill | US-NJ-Burlington | US-DE-Wilmington

Company

Canon U.S.A., Inc.

Canon USA is currently seeking a Senior Project Implementation Specialist (Sr Specialist, Proj Implement). The Senior Project Implementation Specialist will lead and manage complex multi-function device implementation projects within a managed print services environment, while also contributing to the development and delivery of new project management and support services focused on digital transformation. This includes assisting with workflow analyses, observations, and recommendations to optimize business processes. The ideal candidate will bring a blend of traditional project management expertise, a forward-thinking approach to digital transformation initiatives, and the ability to work both independently and as a member of a team. Typically reports to a Senior Manager or Director and may mentor or supervise one or two less experienced professional staff.

This role bridges traditional project implementation with forward-looking digital transformation support. It requires a balance of tactical project execution and strategic service development, with a strong emphasis on customer engagement, process improvement, and cross-functional collaboration.

The position can be based out of Melville, NY, Burlington, NJ, Boston, MA, Rocky Hill, CT, Wilmington, DE or Philadelphia, PA.

This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

KEY RESPONSIBILITIES
- Project Planning & Execution
- With limited supervision, develop and manage comprehensive project plans for device implementations and digital transformation initiatives.
- Coordinate internal and external resources to ensure project milestones are met on time and within scope.
- As needed, manage on-site implementation resources, logistics, and associated activities at customer locations.
- Monitor project progress and adjust plans as needed to accommodate changes in scope, schedule, or resources.
- Proactively and collaboratively identify project risks and develop mitigation strategies.
- Resolve project issues in a timely manner, escalating when necessary to ensure project continuity.
- Ensure all deliverables meet quality standards and comply with organizational policies and client requirements.
- Conduct post-project reviews and Lessons Learned sessions to drive continuous improvement.
- Utilize project management tools and software to track progress, manage tasks, and report on performance.
- Contribute to the development and refinement of project management tools, templates, and methodologies.

- Stakeholder Engagement & Communication
- Serve as the primary point of contact for project stakeholders - including clients, vendors, and/or internal teams.
- Coordinate and facilitate regular status meetings and provide clear, concise updates to stakeholders at all levels, including C-Level executive leadership.
- Manage expectations and ensure alignment between project goals and stakeholder needs.
- Collaborate with Canon business units and functional teams to identify opportunities to improve existing processes and/or implement new processes and technologies.
- Collaborate with other Project Management Team members to share knowledge and support team goals.
- Mentor less experienced team members and contribute to a culture of learning and professional growth.
- Collect and apply feedback from internal and external clients to continuously improve processes and personal performance.
- Cultivate and maintain strong relationships with internal and external stakeholders, including C-level executives.

- Workflow Analysis & Digital Transformation
- Support on-site and remote assessments of current-state workflows, including interviews, observations, and data collection.
- Help identify inefficiencies, bottlenecks, and opportunities for automation or digitization.
- With limited supervision, develop and present recommendations for workflow improvements, including technology solutions and/or process redesigns.
- Examples include:
- Paper-to-digital automation: Replace manual forms with electronic forms and automated approval workflows.
- Print Optimization: Implement secure print release and/or rules-based printing to reduce costs and improve security.
- Document Management: Migrate from physical storage to centralized digital repositories with metadata tagging.
- Device Onboarding: Standardize deployment and training processes for new devices and associated solutions.

- Bachelor's degree in business, Information Systems, or related field (or equivalent experience)
- 5+ years of experience in project management, preferably in document management or managed print services
- Experience managing or supporting digital transformation projects
- Familiarity with Daptiv (or similar project management software) preferred
- Strong understanding of print workflows and paper-to-digital automation
- Willingness and ability to travel up to 30%
- Exceptional communication and stakeholder engagement skills

CERTIFICATION(S) & LICENSE(S)
- Project+ or equivalent project management certification.
- Project Management Professional (PMP) certification preferred but not required.
- Six Sigma or similar process improvement training is a plus.
- Daptiv software training is a plus.

OTHER EXPECTATIONS
- Knowledge of the document management industry (preferred).
- Ability to manage multiple concurrent projects with competing priorities.
- Strong critical thinking and problem-solving skills.
- Experience interacting directly with clients at all organizational levels, including C-Level executives.
- High level of professionalism, adaptability, and customer service orientation.
- Meticulous attention to detail.
- Self-starter with the ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Ability to convey technical content and concepts simple and clearly.
- Clear, effective, precise written and verbal communication.
- Proficiency with MS O365 Suite, including MS Word, MS PowerPoint, MS Excel, MS Visio, MS Teams.
- Familiarity with Daptiv project management software a plus.
- Experience managing projects in a matrix environment.
- Must be willing and able to work flexible hours, including evenings and weekends, as needed based on customer requirements.
- Maintain a working knowledge of available Canon and/or partner/vendor hardware, equipment, solutions, and associated functionality.

PHYSICAL DEMANDS & WORK ENVIRONMENT
- Requires long periods of walking/standing while working on location at customer sites.
- Must be able to lift/move up to 50 lbs.

In accordance with applicable law, we are providing the anticipated base salary range for this role: $76,150 - $114,040.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

#PM19 #LI-AV1 #LI-HYBRID

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