Student Accounts Representative

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A safe and welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg's mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community. In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply.

Strategic Enrollment Management (SEM) at Augsburg University

The Strategic Enrollment Management (SEM) division includes four uniquely equipped teams: Undergraduate Admissions, Graduate Admissions, SEM Operations, and Student Financial Services.

Vision:The SEM division's vision is to be a belonging organization that builds deeper relationships, changes systems, and dismantles the access barriers in higher education enrollment management.

Mission: Our SEM mission is to meet every student where they are with authentic presence, outreach, and engagement. Our nationally recognized Augsburg Applies to You platform supports this mission through direct admissions, success coaching, and academic belonging.

We exist to deliver enrollment results, innovation, service, and the essential infrastructure to attract, meet the needs of, and enroll future graduates. We are a key partner in driving sustainable enrollment growth at Augsburg towards the goal of becoming a medium sized university with 5,000 Auggies by 2030.

Summary of Position

The Student Accounts Representative is responsible for a series of process-driven tasks within the Student Accounts department, including third-party billing, online payment plans, cash-batch reconciliation, and authorizing student credit refunds. This role counsels students and their families regarding student accounts. This position coordinates all communication from the Student Financial Services office, and is also responsible for hiring, training, scheduling, and supervising student employees.

Primary Responsibilities

• Manage various student account functions such as preparing daily bank deposits, processing credit refunds, voiding uncashed checks, reconciling international wire payments,and balancing outside scholarship funds in collaboration with the Administrative Accounting and Financial Aid departments.
• Coordinate external invoicing processes for various third parties, such as employers, the military, government scholarship organizations, the Department of Vocational Rehabilitation Services, and Native American tribal organizations.
• Serve as the primary contact and troubleshooter for the student accounts software provider.
• Coordinate the reconciliation and billing of the University's bookstore accounts program.
• Reconcile daily cash batch and resolve cash register and/or online payment errors.
• Counsel prospective and current students on topics related to online payments, third-party billing, credit refunds, and bookstore accounts.
• Approve or decline transcript requests for the Registrar's office.
• Coordinate all communication from the Student Financial Services office.
• Hire, train, schedule, supervise, and manage performance of student employees.

Additional Responsibilities

• Present information regarding student accounts at student orientations.
• Perform office operations duties, such as ordering supplies, sorting incoming mail, and scheduling facility management work requests as needed.
• Other responsibilities as apparent or assigned by supervisor(s).

Work Environment and Physical Demands

• The typical work environment is an office.
• Hybrid position: Works four (4) days per week on-campus with one (1) remote work day, depending on department and University needs. The hybrid schedule will begin after successful completion of the new employee engagement period and once all onboarding and orientation has been successfully completed.
• Regular computer use.
• Frequent interactions that occur in-person, over the phone, and Zoom.
• May work some evening and weekend hours during student orientation or related-events (seldom).

Minimum Qualifications

• Bachelor's degree.
• At least three (3) years of related professional experience. Related experience may include customer service, counseling, insurance claims, personal finance, banking, and/or K-12 or higher education.

Preferred Qualifications

• Bilingual (speaking): Spanish, Hmong, Somali, or Arabic.

Knowledge, Skills, Abilities

• Committed to providing access to higher education.
• Ability to carry out duties with accuracy and attention to detail despite frequent interruptions.
• Strong problem-solving skills: troubleshoot student account issues and processing anomalies and also able to offer appropriate guidance to families/students in challenging situations.
• Professional written and verbal communication skills, including ability to actively listen; Able to disseminate complex procedures into clear instructions for students/families.
• Effective time management skills. Example: timely completion of projects and effectively prioritizing work. Ability to work independently with little supervision
• Ability to maintain confidentiality and demonstrate initiative.

Compensation & Benefits at Augsburg

• The compensation range is $21.00 - $23.00 per hour, DOQ.

Augsburg University offers a competitive and comprehensive total rewards program including:

• Medical, dental and vision coverage
• A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility
• Up to 100% tuition remission for employees, spouses and dependents, and participation in the Tuition Exchange program with colleges and universities throughout the US
• Generous paid time-off, including 14 paid holidays, 12 sick days, 2 community service days, and vacation of up to 22 days per year immediately upon hire
• Employer-paid STD, LTD and life insurance
• Enhanced Employee Assistance Program (EAP) for all employees

Equal Opportunity

Augsburg is an equal opportunity employer and does not discriminate on the basis of gender, sexual orientation, marital status, gender identity, race, age, disability, religion, national origin, color, or any other protected class.

Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, gender expression, marital status or public assistance status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation to complete our application process, please contact our Human Resources Department at phone number: 612-330-1058 or email: hr@augsburg.edu.