Facilities Supervisor

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!

The Facilities Supervisor role will communicate and partner with operations on maintenance cost and quality control in order to protect brand image and support same store sales growth. Through analysis, planning, and resource management, they will support annual operating plan by driving cost effective use of internal maintenance technicians and external vendors, and manage R & M capital budgets and projects. The role will support 35 to 60 stores / 4 to 6 technicians in an Area market.

Responsibilities

Leads technician workforce to maximize efficiency and service quality.

• Training - Through analysis of Corrigo data and field observations, identify technician and operator training needs on new and existing equipment. Conduct technician training and new hire orientation. Conduct regular review of technician work orders to ensure procedures are being followed and to identify training needs.
• Planning, Scheduling and Productivity - Utilizing Corrigo, review and assess work load for each technician on a daily basis. Direct technicians to make necessary adjustments to daily schedules to ensure maximum productivity and service levels . Analyze technician P&L results and conduct monthly business review meetings to teach effective planning and prioritization of workload. Utilize TechConnect data, management reports and metrics to evaluate technician productivity. Conduct root cause analysis when technician productivity level is below target (85%) and guide technician as to how to improve productivity. Executes work orders when necessary.
• Standard Operating Procedures - Conduct regular restaurant visits with technicians to observe, coach, calibrate and validate that standard operating procedures are being followed. Document performance for review. Create and implement action plans to correct or modify technician and vendor performance or resolve outstanding issues where deficiencies are noted.
• Personal development for career advancement - Provide regular feedback and coaching to ensure professional development and advancement of talent.

Routinely communicate and consult with Operations partners regarding maintenance cost control and quality assurance.

• Business review process: Analyze monthly store P&Ls and scorecards to identify high cost, trends, and/or over budget line items. Perform root cause analysis via TechConnect to identify reasons for high costs and develop action plans to reduce costs. This will include providing consultation as to equipment repair vs replacement. Review status of capital projects to assess progress against capital plan and budget. Review FSA results and manage process for cost effective and timely remediation.
• Planning and Scheduling: Communicate monthly action plans to Operations partners and Region Engineering Director, that incorporates multi-purpose store visits that include technician and vendor training and performance, R & M capital planning, PM schedules and high-cost equipment or other maintenance problems - update planning calendar weekly with changes or additions to scheduled visits. Include observations in each of the following areas and provide feedback to Operations partners with recommendations to correct facility deficiencies. Employee and Guest Safety. Food Safety. Store PM Task Evaluation and Recommendations. Best Practices.
• Vendor and Technician Performance Evaluation: Analyze customer satisfaction surveys in TechConnect to assess vendor and technician performance. Review with Operations partners.
• System initiatives: Incorporate Facility Dept required activities for system Initiatives (program/product rollouts) in monthly and updated planning calendars and communicate with Operations partners.

Manages R&M capital budgets

• Restaurant Inspections - Participate in planned restaurant inspections to determine scope of work for R&M capital projects
• Planning and Execution - Develop all information for the eCAR, includes obtaining bids if appropriate. Review eCAR. Plan and schedule work and communicate to business partners. Oversee work; develop punch list and follow-up to completion.
• Budget Management - Review monthly with DAO, actual to budget R&M capital and write offs reports prepared by finance
• Unplanned Equipment Replacement - Manage process to replace capitalized equipment due to failure (emergency)

Oversees system management and data analysis

• Parts Management - Analyze parts usage (Stock vs Non-Stock parts) through TechConnect. Recommend minimum/maximum stocking levels based on usage. Ensure parts are organized in a ready to use manner.
• Repair Cost Analysis - Evaluate high frequency KOE repair cost and determine reason for high cost and/or frequency of repairs. Develop cost control strategies including repair versus replace guidelines.

Oversee Asset management to maximize useful life through effective programs.

• Preventive Maintenance - Oversee completion of technician PM tasks according to schedule and scope.
• Building and Key Operating Equipment Maintenance - Evaluate and analyze quality and cost of building/KOE repairs. Ensure effective use of company tools, vans and inventory. Analyze cost of technician repairs and assess training needs
• Warranty Capture - Ensure that all warranty data is captured in TechConnect. Review TechConnect work orders to confirm all material and labor warranties are captured.

• Education: High School Diploma or GED required, Post-secondary education preferred
• Strong technical knowledge of facilities technology solutions to include mobile applications, work order management and statistical analysis applications
• Strong computer skills a must with, management, organization, planning, and all critical
• Excellent written and oral communication, customer service, and analytical skills
• Strong technical knowledge of all aspects of restaurant facilities maintenance, including HVAC, refrigeration, food prep and production equipment, electrical, plumbing and building systems and finishes.
• Must be able to lift up to 50lbs, climb ladder up to 30ft, and work in extreme climates. Work requires kneeling, bending, twisting, and handling of tools

Wendy's was built on the premise, "Quality is our Recipe," which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate's job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 10% of annualized base salary, based on actual company and personal performance.

NOTE: Wendy's benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy's benefits, bonus, and other incentives. Wendy's retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.

Education: High School Diploma/GED

Pay Range: $70,000 - $110,000 Annually