Bank Operations Supervisor - Account Reconciliation

This position will supervise the Account Reconciliation department within our Bank Operations group. Account Reconciliation is primarily responsible for reconciling numerous general ledger and deposit accounts. They also process encoding errors and deposit adjustments; research and correct teller suspense entries, research and clear outstanding items on reconciliations. In addition the group provides phone support to Banking Centers regarding balance related issues.

Responsibilities will include, but are not limited to:

• Providing team members with support, direction, coaching, counseling, and performance evaluations to ensure work quality, efficiency, and service levels are met
• Defining, planning, and scheduling the department workflow to ensure all necessary tasks are completed timely and accurately
• Leading training efforts to ensure procedures are thorough, complete, followed accurately, and that sufficient depth exists for each task
• Ensuring the quality of the work performed meets expectations
• Developing strategies focused on process optimization, and work with internal and external partners to meet business objectives
• Identification, escalation, and resolution of product and service issues
• Analyzing performance and budgetary metrics to provide meaningful capacity and planning insight
• Understanding, applying, and ensuring compliance with applicable regulations

Account Reconciliation's standard operating hours are Monday through Friday 8:00am - 5:00pm CT. Additional hours may be required as needed.

Position Requirements

• At least 3 years banking experience and/or management experience.
  
  
  
  • Experience in an operations environment and a college degree are preferred but not required.
  
  
  
  
• Ability to lead and motivate a team
• Consistently perform in a volume driven environment where workload fluctuates, but deadlines stay the same and service levels must be met
• Ability to communicate efficiently and effectively on the phone and through email to internal customers and business partners
• Strong work ethic, critical thinking, and problems solving skills with attention to detail
• Ability to escalate issues appropriately and perform specific tasks independently
• Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
• Ability to learn, configure, and optimize the software applications used to support the department
• Ability to manage projects and facilitate product and process changes
• High degree of reliability
• Other duties as assigned by management

In addition, the position is expected to read, reference, interpret and develop written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance and the banking industry.