SSD Build Team Lead

Job Summary

Provide guidance and mentorship to Sales Support Team members on a daily basis. Perform basic and advanced SSD tasks while leading the team. Provide support and collaborate with other parts of the business on a daily basis to fulfill our mission statement and complete the sales cycle.

Essential Functions, Duties, and Responsibilities

• Communicates with sales force to answer questions pertaining to product and procedures. Provides feedback via telephone or email.
• Investigates the root cause of breakdowns in procedures; executes corrective actions to resolve problems
• Assists with the assembly of material according to requests received, as needed.
• Use of SAP
• Coordinates and assists with training for new and existing team members.
• Contributes and assists with process improvement initiatives and staffing changes
• Assures all areas of SSD are kept in a clean, safe and orderly manner
• Manages overall priorities for the Sales Support Team.
• Performs other related duties as assigned.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements

• High school diploma or equivalent.
• Two years related experience or equivalent combination of education and experience.
• Proficient user of Microsoft Office applications Use
• Use of SAP preferred but not required
• Use of measurement equipment

Knowledge, Skills, and Abilities

• Adhere and support KLS Martin's quality and safety policies and procedures.
• Ability to retrieve and interpret documentation.
• Able to work in a team setting and independently under minimum supervision
• Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally.
• Problem solving & Decision Making / Adaptability & Flexibility
• High level of customer service displaying positive attitude.

Skill Requirements:

• Typing/Computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Verify data and information
• Organize and prioritize information/tasks
• Operate office equipment
• Verbal communication
• Written communication
• Investigate, evaluate, recommend action
• Basic mathematical concepts (e.g. add, subtract)

Physical Requirements:

• Sitting for extended periods
• Standing for extended periods
• Extended periods viewing computer screen
• Walking
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Lifting/carrying up to 20 pounds various items
• Lifting/carrying more than 20 pounds various items
• Repetitive motions
• Pushing/Pulling
• Bending/Stooping
• Reaching/Grasping
• Writing

Hazards:

• Normal office environment