Scheduling Operations Specialist

• Provider schedule management and oversight.

  • Publish schedule via best available system or program, while maintaining a long-term goal of 60-days advance notice for medical personnel.

  • Ensure documentation, record keeping, and communication is organized and properly maintained.

  • Conduct expectations calls with newly contracted providers, educate them on the scheduling process and tools, and familiarize them with support resources.

  • Fill open shifts and address schedule lockouts in conjunction with leadership.

  • Communicate patient visit and schedule changes to relevant parties in a timely manner.

  • Communicate effectively with all stakeholders to ensure coverage at all facilities.

  • Ensure each covering physician is assigned work within the scope of their practice license, privileges, and credentialing field.

  • Support provider state license/DEA applications that widen the available coverage pool of providers.

• Enter approved bonuses into designated forms with appropriate documentation for supervisory management approval, as needed.

• Develop tracking and assist in projecting premium labor usage by following established premium labor processes.

• Help to educate medical staff on policies and processes related to coverage such ascommunication methods, sign-out procedures, notification of PTO/absence, and new policies.

• Perform scheduling tools & system maintenance.

• Assume other duties as assigned.

• Knowledge and demonstration of acceptable business practices

  • Adherence to administrative reporting structure and procedures

  • Sound professional judgement including resourcefulness, initiative, discretion, integrity, and thoroughness.

  • Use of Human Resources in any potentially difficult employee performance-related situations

  • Involve self in learning and continuing education, as applicable.

• Promote a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills.

  • Be open to change and actively support change.

  • Be open to others' ideas and points of view.

  • Evaluate employees objectively and provide employees with periodic feedback.

• Promote department goals as well as the mission of the hospital.

  • Communicate goals to fellow staff members.

  • Maintain department policies and procedures.

  • Include requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin).

  • Maintain and/or communicate to appropriate party function backlog at a set time.

  • Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.

  • Demonstrate acceptance and training of student interns in the department, as directed.

• Participate in hospital committees, performance improvement team meetings, and team projects, as directed.

  • Demonstrate punctuality and preparedness.

  • Demonstrate effective communication skills.

  • Demonstrate good organizational skills.

  • Contribute in a positive, solution-focused manner.

• Conduct self in a professional manner.

  • Demonstrate organizational skills that promote timely response to all inquiries and to task completion.

  • Communicate with all individuals in a positive and professional manner.

  • Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.

  • Communicate concerns and provide solutions for same.

  • Project a professional image by wearing appropriate, professional attire.

  • Ability to influence departments within Rogers and provide technical guidance.

Additional Job Description:

• Position requires walking, sitting and standing. Lifting is moderate; must be capable of lifting a minimum of forty (40) pounds. Reaching, handling, grasping and manual dexterity are necessary to operate various equipment.

• Verbal and hearing ability are required to interact with staff, consultants, patients and family members of patients. Numerical ability is required to maintain records and operate a computer.

• Tact is required to interact effectively with employees and professional staff. Logical thinking and discretion required to make decisions in initiating and implementing policies and procedures and standards.

• Must be able to read and communicate through written, verbal and auditory skills and abilities.

• Must be physically/mentally able to perform job duties as verified by a physical exam by a licensed physician, per post-employment physical.

• Bachelor's Degree is required

• 1 year experience in scheduling position or an equivalent combination of education and experience is required

• 2 years experience in Healthcare is preferred

• Prior experience or knowledge base physician scheduling software and/or process' is preferred

• Excellent problem-solving skills with the ability to hypothesize, test hypotheses, and draw valid conclusions

• Self-starter attitude; comfortable with working independently

• Strong proficiency in Microsoft Office Products, with high degree of accountability to Excel knowledge and understanding

• Ability to work quickly and effectively in a fast-paced detail-oriented environment while adhering to deadlines.

• Valid driver license. Must be granted insurable status by the Rogers Memorial Hospital insurance policy.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)