Library Assistant

Library Assistant

We are currently seeking to fill our Library Assistant position at the Philadelphia campus with a highly qualified and passionate individual.

Job Title: Library Assistant
Department: Library
FLSA: Non-Exempt
Location: Philadelphia, PA

Position Summary:
The Library Assistant (LA) is responsible for providing high-quality library services to users at the Philadelphia Campus. This is a full-time position with assigned hours: Monday-Friday 8 AM-4 PM. The duties include user support services in circulation and reference, monitoring the Library facility and equipment, troubleshooting for user access problems, and ensuring that problems are properly identified and reported to library and other campus departments. Additional responsibilities include maintaining accurate records of circulation, reference, and support transactions, and acting as supervisor in charge of student assistants in the absence of the Associate Director for Access. The LA will also support the library's marketing initiatives and work with colleagues across all three campuses to increase awareness of the library and its services

ESSENTIAL SUTIES AND RESPONSIBLITIES:
1.Circulation Services
* Charges, discharges and renews library materials
* Answers questions related to circulation and library collections
* Interprets and communicates library policies on access to library facilities and use of collections
* Handles patrons' special requests and concerns, forwarding to campus departments as needed
* Troubleshoots problems with user access to library resources and notifies librarians as needed
* Assigns work and monitors performance of work-study students

2. Reference Support
* Helps users find desired information
* Advises users in selection of appropriate resources
* Assists with searches of databases and other library resources
* Oversees the scheduling of library chat, including shift switches and staffing changes

3. Data Collection Support
* Reviews and verifies accuracy of library navigation and linking
* Monitors, updates, and edits patron information within the integrated library system
* Manages the circulation desk's email account, and respond to questions, comments or requests from patrons
* Creates documentation regarding public service tasks and workflows

4. Library Marketing Support
* Participates on the library's communication committee
* Creates, edit and update marketing materials on various platforms
* Designs book displays for the library

5. Miscellaneous
* Provides support for administrative duties, including shipping and receiving the mail, ordering office supplies and corresponding with multiple departments on campus
* Serves on library committees as needed
* Participates in special projects as required
* Other duties as assigned

POSITION REQUIREMENTS

Education
* Bachelor's Degree required

Experience
* 1 - 2 years library experience, or equivalent experience in a service setting

Required Skills
* Good communication and interpersonal skills
* Ability to work on a team and independently
* Strong service orientation
* Excellent computer skills
* Comfortable with technology, including basic search strategy, using mobile devices, and basic troubleshooting skills
* Detail oriented
* Excel and Word proficiency

The referenced salary range is based on PCOM good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. PCOM offers a total rewards package that supports our employees' health, life, career and retirement

PCOM prohibits discrimination on the basis of age, race, sex, color, gender, gender identity and expression, national origin, ethnicity, ancestry, sexual orientation, religion, creed, disability, genetic information, marital status, pregnancy, military and military veteran status or any other legally protected class status in all its programs, activities, and employment practices.