Platform Solution Architect

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

Pacific Life's technology organization is seeking a talented solution architect to join the Enablement Platform team at either the Newport Beach, CA or Omaha, NE office. This position requires working on-site four days per week. The Enablement Platform staff is comprised of platform leaders across AI, BPM, Integration Services, and Document Management. In this role, your solution designs will influence platform development and contribute to innovation throughout the organization.

The Enablement Platform Solution Architect holds a key position in developing solution designs and delivering enterprise-scale solutions that align with organizational objectives across core platforms, including AI, BPM, Integration Services, and Document Management. In this role, you will work closely with product teams, enterprise architects, and engineering stakeholders to develop stable, maintainable, scalable, and secure solution architectures. Responsibilities include driving early design alignment, ensuring that platform solutions adhere to established reference architectures and meet the highest standards for quality and security, and mentoring solution architects and engineers to advance quality and innovation throughout the enablement platform team. This position offers an exceptional opportunity to contribute to transformative advancements within the company's technology environment.

* Lead and guide solution architecture across Enablement Platform technology stacks: AI, BPM, Document Management, and Integration Services.

* Drive initial solution architecture for the AI Platform, including:

• AI Gateway design and enterprise-wide integrations.
• Scalable AI enterprise product design aligned with business goals.
• Domain-specific AI solutions in collaboration with product teams.

* Expand solution design scope of responsibilities across all enablement platforms as the AI Platform team matures.

* Collaborate with Enterprise Architecture and peer platform owners to assess current state and co-develop future-state vision and multi-year roadmaps.

* Partner with Enterprise Architecture and Engineering to shift design left, ensuring early design feedback and cross-functional alignment.

* Build trusted relationships with divisional / product delivery teams to anticipate platform needs and enable synchronized delivery velocity.

* Mentor solution architects and engineers, ensuring solution designs meet peer review and quality standards.

* Develop reference implementations of patterns and reference architectures to support comprehension of vision, facilitate communication of best practices, and aid in delivery.

* Ensure platform solutions meet security, compliance, and governance standards.

* 10+ years as a technology professional, including 5+ years in architecture roles.

* Proven experience designing and implementing scalable cloud-native solutions.

* Hands-on experience with at least two of the following platforms: AI, BPM, Document Management, Integration Services.

* Deep familiarity with AWS architecture and design principles.

* Experience collaborating with cross-functional teams including data scientists, engineers, and business stakeholders.

* Strong understanding of software architecture principles and AI lifecycle management.

* 10+ years of technology experience in the insurance industry.

* Experience with modern AI design patterns including:

• Large Language Models (LLM)
• Retrieval-Augmented Generation (RAG)
• Model Context Protocol (MCP)
• AI Orchestration
• Agentic AI Frameworks

* Demonstrated knowledge of LLM evaluation, benchmarking, and governance.

* Ability to translate complex AI architectures into business-aligned narratives with executive presence.

* Integration design experience with MuleSoft.

* Business Process Automation experience with Appian.

* Document Management design experience with FileNet P8 or OpenText.

* Passion for mentoring and enabling teams to adopt modern AI practices pragmatically.

You can be who you are.

People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

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Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.