Senior Procurement Operations Analyst

Responsible for buying and invoicing support activities for Procurement of materials and/or services, some potentially complex and/or critical to PSE. Provides critical support to Procurement function through purchase order tracking / analysis and conducting resolution of invoice errors and payment issues, working with Accounts Payable as appropriate. Works cross-functionally on escalated delivery issues with orders to drive resolution. Performs a variety of single instance purchasing functions necessary to procure materials and/or services. Under direction of Senior and Supervisory staff, responsible for transactional purchasing of commodities/services through utilization of the agreed buying channel, awarding purchase orders and executing contract change orders/extensions. Provides functional and technical guidance to colleagues, customers and Suppliers,, leveraging personal expertise and past experiences to support issue resolution. Contributes to ongoing process improvement, training support and customer service activities.

Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

• Track and monitor to ensure purchased materials and/or services are received by the agreed date, at the right price
  
  
  
  • Serve as critical point of contact for delivery issues with orders (i.e. quantities, late orders, etc.); escalates if needed
  • Works cross-functionally on complex escalated delivery issues with orders to drive resolution
  • Review and verify past due purchase order reports and contact suppliers to address overdue purchase orders
  • Work with suppliers and internal stakeholders to understand delivery or service issues, help drive to resolution
  
  
  
  
• Transactional purchasing of materials and services through utilization of the agreed buying channel
  
  
  
  • Perform and expedite buying processes including catalog maintenance and management
  • Coordinate with Suppliers to obtain critical product or service information such as price, availability and delivery schedule
  • Proactively inform Category/Sourcing Managers regarding opportunities, issues and status for assigned area of responsibility
  • Support buying channel analysis as requested; advise Procurement on opportunities to drive efficiency through different channels
  
  
  
  
• Manage complex issues with invoicing (mismatch quantities, incorrect pricing) - escalate if needed
  
  
  
  • Work with Category Management on critical escalated invoicing issues to drive resolution
  • Resolve any complex / critical receiving errors or issues
  • Work with Accounts Payable (AP) to respond to supplier past due invoicing inquiries
  
  
  
  
• Perform complex / critical contract maintenance including contract pricing updates within set thresholds to drive contract compliance
• Customer service and training activities to support Procurement processes and tools
  
  
  
  • Assist suppliers with invoice process and other general purchase inquiries
  • Contribute functional knowledge to create and improve customer facing process guides
  • Conduct Microsoft Teams calls, 1:1 training and group training sessions to support suppliers and internal customers
  
  
  
  

• Bachelor's degree in finance, supply management, business administration, engineering or other related field; or equivalent combination of education and experience may be substituted.
• 3-5+ years of experience in Procurement, Accounting/Finance, or a related field
• Proficient with Microsoft Office Suite
• Excellent verbal and written communication skills are required
• Ability to work effectively and collaboratively, both as a team member and independentlyStrong understanding of the Procure-to-Pay process and downstream operations
• Strong ability to prioritize activities and excellent time management / organizational skills.
• Demonstrated ability to handle multiple tasks and assignments simultaneously
• Strong aptitude, ability, motivation and interest in performing quantitative analysis within a business environment
• Strong knowledge and understanding of procurement governance, processes and policies
• Excellent customer service, problem solving and decision making skills
• Experience in collecting, manipulating, interpreting, and cleansing data
  
  

• Ability to identify, assess and mitigate risk
• Analytical and interpretive skills to recognize, comprehend and assess data, complex issues, and industry information.
• Proven ability to learn new applications / systems
• Experience in spreadsheet, database, and statistical analysis
• Experience with eProcurement Source-to-Pay tools desirable
• Experience with ERP systems