Information Technology Operations Lead

F3EA, Inc. is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), established in 2013, and dedicated to delivering high quality training and management service solutions to U.S. Government customers primarily within the Special Operations and Intelligence communities. As a provider of mission support, security, and training services; F3EA's core competency resides in providing full-spectrum support, development, and execution of interagency Emergency Deployment Readiness Exercises (EDREs) and Joint Full Mission Profile (FMP) exercises to enhance performance and improve operational capabilities both domestically and overseas. F3EA's respected position in the USSOCOM community is built on realistic, demanding, and cutting-edge exercise delivery with the expertise and experience to meet and exceed the performance requirements identified to support Joint Forces Commanders.

F3EA, Inc. offers a complete benefit package for all full-time positions to include health, dental, and vision plan options, life insurance for employees, spouse and children, short-term disability, long term disability, Paid Time Offer, Paid Sick Leave, paid holidays, 401k, etc.

• Oversee daily IT operations, ensuring system uptime, performance, and reliability across all sites and remote teams.
• Manage and monitor the company's IT infrastructure including servers, network devices, workstations, mobile assets, and cloud resources.
• Develop and enforce IT service desk processes; serve as escalation point for resolving complex technical issues.
• Schedule and supervise regular maintenance, upgrades, and patching of systems and applications to ensure compliance and security.

• Lead the IT Service Desk team, delivering high-quality technical support to all users, including executives, program managers, and remote personnel.
• Track, review, and report on resolution metrics and user satisfaction for IT tickets.
• Train users on security protocols, company systems, and government-compliance requirements.

• Implement and oversee controls aligned with federal security requirements (e.g., NIST SP 800-171, CMMC, DFARS, FedRAMP).
• Ensure all endpoints, servers, and network components are compliant with DoD and Federal security requirements for contractors.
• Coordinate regular vulnerability assessments, incident response drills, and remediation efforts.
• Maintain accurate logs and documentation needed for internal and external audits, and serve as a front-facing lead during audit engagements.

• Administer and optimize local networks, VPNs, firewalls, and related components to support secure distributed operations.
• Manage cloud service configurations (e.g., Microsoft 365 GCC High, AWS GovCloud, Azure Government) and hybrid environments as needed.
• Enable secure and compliant collaboration with customer and partner government networks.

• Oversee IT asset lifecycle management: procurement, inventory, configuration, deployment, and retirement.
• Manage relationships with hardware, software, MSP, and cloud vendors; handle contract negotiations and renewals.
• Evaluate and implement new tools/solutions to improve efficiency and security.

• Develop, test, and maintain IT disaster recovery and business continuity plans in alignment with regulatory and contractual requirements.
• Ensure fully auditable backup processes, with regular testing and documentation of recovery procedures.

• Draft, implement, and revise standard operating procedures (SOPs) for IT processes and security.
• Maintain up-to-date documentation of configurations, network diagrams, inventories, user access lists, and change logs.
• Ensure all IT activities are documented in accordance with quality management (ISO/CMMI) and federal audit standards.

• Act as primary technical liaison for government program managers and customer IT/security officials.
• Support onboarding of new contracts/programs by leading technical setup, access provisioning, and secure connectivity.
• Assist the Technology, Innovation and Strategic Systems Lead with system integrations, change management, and digital transformation initiatives.

• Mentor and develop IT staff, fostering a high-performance, customer-service-oriented team.
• Set performance goals, conduct reviews, and provide ongoing training tailored to government contracting best practices.

• Be the company's "face" for all IT and cybersecurity topics during customer meetings, audits, and onboarding calls.
• Clearly communicate IT issues, projects, and roadmaps to both technical and non-technical stakeholders.
• Participate in proposal efforts by providing technical input on IT security, infrastructure, and compliance capabilities.

• Minimum of five years' experience serving in the military or working as a US Federal employee, or US Federal Contractor
• Bachelor's degree or higher from a regionally accredited university, or an Associate's degree with ten years of relevant experience as a project/program manager
• Prior experience implementing a new program; including staffing, systems/tools, processes, managing deliverables, and reporting
• Proven ability to solve problems creatively
• Previous experience building a business case that results in substantial investment
• Strong interpersonal skills; able to work at all levels of the organization
• Proven success completing programs according to outlined scope, budget, and timeline.
• Ability to use data to drive decision-making and measure results, but also highly proficient in analyzing and articulating at an executive level
• Must be a United States citizen
• Ability to obtain and maintain a Department of Defense security clearance

• CompTIA Security+, CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), or similar.
• CompTIA Network+, Microsoft Certified: Windows Server/Cloud Administrator, Cisco CCNA/CCNP, or related.
• Microsoft Azure Administrator/Architect, AWS Certified Solutions Architect, or similar-especially valuable in environments leveraging Government Cloud.
• Deep familiarity with Windows server administration, network operations, cloud environments (such as Microsoft 365 GCC High, AWS GovCloud, Azure Government), and cybersecurity tools.
• Previous experience with product and release management is preferred
• Proficient in using smart phone technology and social media communication applications
• Ability to multitask between at least three complex projects simultaneously while managing overall program performance
• Be able to travel approximately 40% of the time to support several customer locations in the continental US, and possibly abroad.

Ideal candidate will be an experienced Information Technology Manager with recent military/contract/SOF background and a current security clearance that can manage several projects and programs simultaneously with little supervision and be able to deliver maximum results with limited time and resources. Candidate must thrive in a growing and dynamic environment and be willing to learn and grow.

Affirmative Action/EEO statement

F3EA, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. F3EA, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.