Commercial Quality Assurance Specialist II

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology's high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology's wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.

Commercial Quality Assurance Specialist

Primary Responsibilities for the Commercial Quality Assurance Specialist

• Consolidates all cross functional input and develops monthly Total Customer Experience Scorecard highlighting performance in critical customer facing metrics across corporate Planning, Quality, Technical and Customer Service areas for review with the executive team. Conducts root cause analysis and makes recommendations to improve business processes ultimately lending to improved customer satisfaction.
• Manages the development and distribution of an annual global feedback tool (internal & external customers) and compiles results. Documents results and provides feedback and trend data. Develops feedback surveys for the broader organization upon request.
• Responsible for design, implementation and maintenance of global Commercial Center which provides commercial training information (product portfolio, manufacturing processes), reference materials, internal network and contact lists, account management documentation, and personal development information (Customer Service career model, training manuals and external training courses) for use by the global commercial organization.
• Designs and implements team sites on SharePoint for cross-functional needs and process improvement for all auto-mated workflows, document management requirements, and Lotus Notes elimination for processes required for Contract to Cash and interfaces and overlap across all other necessary cross functional areas (Planning, Technical, Manufacturing, Logistics, Quality, Field Sales, Customer Service, BU).
• Manages global 6S Workspace initiatives to implement standardization in all offices globally to support the sales team effectiveness, improve efficiency, and customer responsiveness, including completion of needs assessment and identification of user requirements.
• Designs and implements electronic filing protocol requirements (including system, process, training, use and compliance) on a global basis (across all SAO sales offices). Leads customer campaigns to establish electronic interfaces and document management (including acknowledgements, certifications, bill of lading, invoices) to improve timeliness of information provided to customers. Identifies system requirements to meet electronic initiative design, goals and on-going maintenance.
• Manages the administration of the Customer Service reward & recognition program for multiple locations including tracking of award recipients, identification of reward categories, development of communication materials, etc.
• Perform all other duties and special projects as assigned.

Required for the Commercial Quality Assurance Specialist II

• High School Diploma Required. Two- or Four-year degree in business or related field preferred
• 5+ years of experience with commercial, transactional systems, document management, workflow design, and process improvement
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work independently and with minimal supervision.
• Strong goal, results, and detailed orientation.
• Strong research and mapping skills.
• Strong relationship building skills.
• Experience with Microsoft Office (word, excel, etc.).
• Knowledge of Root Cause Analysis and key performance indicators.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.