Business Solutions Analyst Lead

Position Summary:

The Business Solutions Analyst Lead plays a pivotal role in bridging the gap between business partners and IT, ensuring the delivery of innovative, effective technical solutions that drive organizational success.

Reporting to the SAP Billing and Regulatory Reporting Service Manager, this role combines strategy, analysis, and leadership to optimize business processes and support regulatory compliance.

If you are a strategic thinker with a passion for delivering impactful solutions and leading teams to success, we encourage you to apply for this exciting opportunity!

Primary Duties and Responsibilities:

• Business Analysis and Process Improvement:

  • Collaborate with business partners to gather, analyze, and document requirements, ensuring alignment with strategic goals.

  • Conduct research to recommend process redesigns to leverage new technologies.

  • Analyze operations to identify strengths, weaknesses, and opportunities for improvement.

• Solution Delivery and Testing:

  • Develop and communicate business requirements and functional specifications for IT solutions.

  • Manage customer expectations for product delivery, including providing regular status updates and project results prior to solution implementation.

  • Effectively collaborate with business and solutions teams throughout the project lifecycle to ensure IT solutions meet client needs.

  • Validate test cases, review test plans, and monitor testing processes to ensure successful outcomes.

• Leadership and Collaboration:

  • Provide coaching and guidance to less experienced team members to foster a collaborative team environment.

  • Facilitate knowledge sharing and ensure seamless communication across teams.

  • Support change management initiatives by developing communication and training plans.

• Tools and Reporting:

  • Utilize tools such as Atlassian Jira to manage project work and Microsoft Office tools (Excel, Visio, PowerPoint) to support business research and reporting.

  • Provide updates to stakeholders on changes affecting the Billing and Regulatory Reporting areas.

Experience and Educational Requirements:

Must-Have Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business, or related field (or equivalent work experience).

• Minimum 7 years of relevant technical or business work experience.

• SAP experience in the Order-to-Cash area, particularly with customer billing activities.

• Proficiency in Atlassian Jira and Microsoft Office tools (Word, Excel, Visio, PowerPoint).

Preferred Qualifications:

• Experience in service design, delivery, or enhancements.

• Working knowledge of business operations and systems requirements processes.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences.

• Ability to work collaboratively within a remote team environment.

Work Environment:

• This is a remote position requiring reliable internet access and the ability to work independently.

• The role involves significant computer-based work, with occasional travel to office locations.

• Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned