New

Service Desk Specialist

TEKsystems
$25.00 - $35.26 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Milwaukee
Aug 23, 2025
Description Our client is seeking to backfill a long-term contractor position on the Service Desk team, as the current team member prepares for retirement. This role is a 6-month contract with the potential for extension, and follows a hybrid schedule-on-site three days per week. The selected candidate will provide technical support to internal MGIC employees, addressing a wide range of IT-related issues. Key responsibilities include: Responding to and troubleshooting support tickets, ideally using ServiceNow Resolving issues related to Windows operating systems and the Microsoft 365 suite Delivering exceptional customer service with clear and professional communication Please see job description below for more information: PURPOSE Assists co-workers in diagnosing, troubleshooting, and resolving technology-related problems throughout the organization. PRIMARY DUTIES AND RESPONSIBILITIES The following statements describe the general nature of work performed by people assigned to this job, may not be performed by all individuals in this job, and are not a complete list of all job duties required. Responsible for responding to 1st and 2nd level technology-related issues and assisting users with a wide range of problems, including but not limited to: outages, network, hardware, software, telephone, voice mail, security, weather related closings, and physical location moves. Administers daily operations of tools including providing diagnostics and support for end user tools and applications. Ensures problem solving techniques and actions are properly documented. Develops well-defined procedures for the solutions of unique and complex problems. Provisions and orders software and physical assets per procedures and policies. Performs reconciliation analysis of purchases and records and maintains asset information. Reviews established monitors and reported incidents to assess overall health of IT Business Services. Escalates and facilitates activities to resolve incidents. Prepares metric analysis including evaluation of operating SLAs. Keeps current on new technology and recommends their application to management. Nature of work requires high call activity and resolving time sensitive technical problems. EXPERIENCE Current IT trends, operating systems, applications, and equipment Programming logic as it related to IT support technologies Understanding of MGIC's technologies (individual and corporate) Communicates effectively Ability to understand technical manuals, scripts, and instructions Ability to research issues through various media - manuals, internet Skills* servicenow, office 365, windows, customer service, windows 11 Top Skills Details servicenow,office 365,windows,customer service Additional Skills & Qualifications Windows 11 experience would be nice to have Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $35.26/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Milwaukee,WI. Application Deadline This position is anticipated to close on Sep 1, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.