New

Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, tuition reimbursement, 401(k), retirement plan
United States, Arizona, Tempe
Aug 23, 2025
Job Title: Customer Service Representative Job Description We are seeking a dedicated Customer Service Representative to join our team in a call center environment. You will handle inbound and follow-up calls, addressing customer inquiries about prior authorization, general questions, and confidential information. Your ability to provide excellent customer service with meticulous attention to detail is crucial as you accurately enter information into our systems. Responsibilities * Handle inbound and follow-up calls efficiently. * Provide answers to questions on prior authorization and general inquiries. * Manage confidential information with discretion. * Demonstrate exceptional customer service skills with a high level of detail. * Accurately enter and update customer information using multiple systems. * Maintain high quality standards and handle 50-100 calls daily, depending on complexity. * Utilize various programs to track information and communicate effectively with customers. Essential Skills * Minimum of 1 year experience in a high-volume call center within the last 2-3 years. * Strong customer service skills in a healthcare or medical setting. * Ability to type at least 30 words per minute. * Proficient computer knowledge and skills. Additional Skills & Qualifications * Stable employment history with a minimum tenure of 1 year in previous jobs. * Willingness to participate in required training and testing. * Capability to adapt to a dynamic and fast-paced environment. Why Work Here? Join a company that values internal promotion and offers long-term career growth opportunities. Our extensive industry training within pharmacy benefit management prepares you for advancement into higher-level and leadership roles. Employees have the opportunity to convert to full-time status within 8-9 months, which includes access to benefits such as travel discounts, tuition reimbursement, and quarterly bonuses. We offer a supportive work environment where you can apply for roles beyond customer service, including Quality, Client Administration, Workforce & Reporting, or Management. Work Environment Our work environment is designed to foster growth, with numerous opportunities for contractors to transition into permanent roles and advance into various departments such as IT, PA, claims, or become team leads, supervisors, and trainers. You must be available 7 days a week between 5 AM and 10 PM, with a set schedule assigned during training. Participation in training is crucial to success, with a requirement to complete assessments with an average of 90%. Be aware of mandatory overtime in January and February. Shift bids, based on performance, occur at the end of training. Job Type & Location This is a Contract to Hire position based out of San Diego, California. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position is anticipated to close on Aug 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.