New

Centralized Support Specialist I

TEKsystems
$19.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Aug 23, 2025
Job Title: Centralized Support Specialist I Job Description This role involves functioning as an inbound healthcare contact center representative. You will manage phone and message inquiries from patients and their caregivers as they navigate the complexities of healthcare, including insurance matters, billing inquiries, and appointment management. You will work collaboratively with providers and operations team members to complete urgent tasks, ensuring seamless coordination among care partners like pharmacies, testing laboratories, specialists, and insurance companies. Responsibilities * Manage phone and message inquiries related to insurance, billing, and appointment management. * Navigate healthcare-related tasks such as medical records, authorizations, and referrals. * Collaborate with providers and operations team members to complete urgent tasks. * Ensure positive virtual interactions using the C-I-CARE framework. * Utilize technology suite including Slack, Google Suite, Zoom, and Electronic Medical Record System to interact with team members and patients. * Contribute to team development through rounding, attending team huddles, and supporting in-office providers with ad hoc requests. Essential Skills * Minimum 1 year of high-volume contact center experience and 1 additional year in direct customer service roles. * Alternatively, 2 years of experience in patient-facing healthcare service roles within the last 4 years. * Strong written and verbal communication skills. * Proficiency in multitasking with computers and phones while navigating multiple software systems. * Customer service, medical terminology, medical billing, and insurance verification expertise. Additional Skills & Qualifications * Experience in scheduling appointments, patient registration, and patient access. * Familiarity with medical records, prior authorizations, and medical claims. Why Work Here? This position offers a competitive compensation package, including a pay bump upon reaching permanent status, paid sabbaticals, and comprehensive medical, dental, and vision plans. Employees benefit from a free One Medical membership, pre-tax commuter benefits, PTO cash outs, and 100% company-paid life and disability insurance. The company also matches contributions to a 401K plan and provides an Employee Assistance Program for confidential advice on stress, financial planning, and legal issues. Work Environment The role entails high-volume inbound calls and tasking between calls, focusing on customer service and HIPAA compliance. Training is classroom-style, fast-paced, and requires proactive engagement. The role is 100% in-office, and candidates must score at least 80% on an assessment to graduate from training. The facility operates 24/7, with main shifts between 6am-6pm and shift bids available. Candidates must be available for at least one weekend day, with training scheduled Monday to Friday, 8:00am to 5:00pm for four weeks. A shift differential is offered for certain hours. Job Type & Location This is a Contract to Hire position based out of Tempe, Arizona. Pay and Benefits The pay range for this position is $19.25 - $19.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position is anticipated to close on Aug 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.