New

Customer Support

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Lansing
Aug 23, 2025
Needing to interview and hire someone ASAP!! Job Description This position is located in Lansing! * This person will be required to answer calls quickly and assist customers with their needs. * These customers will be calling about insurance questions, what products they are eligible for, what costs will look like, etc... * Someone with Medical / Insurance customer service experience would be a perfect fit, but it is not necessary. * Hours are 8:30 to 5pm and 830-430pm on Fridays. Daily Job Duties: * Will coordinate the schedule for the clinical staff. * Will verify insurance information and obtain the necessary authorizations and referral forms. * Will process the orders in the computer system along with maintaining a current status on orders to be processed. * File customer orders. * Will discharge patients promptly and courteously and file medical records. * Will prep all doc's for imaging as well. * Keep in mind that patients are of all ages and this location specializes in Prosthetic, Orthopedics and Mastectomies. * They do have scheduled appointments but a lot of walk ins. Average, 30 per day. * 50/50 phone work, answering, scheduling, verification, ordering, VS clerical duties. Skills CSR, Customer Service, customer service representative, computer skills, medical, insurance, sales, call center, retail, store Qualifications: Must haves for long term opening: - Smiley, Friendly, bubbly, extrovert. - Dealing with stressful situations: upset patients, right when they walk in the door. 20% of patients. Sick, stress out, mentally challenged people. - Ability to provide customer service to patents and make them feel welcomed. - Ability to have a thick skin due to some of the conversations being difficult or with people that are generally unhappy. - Ability to learn the software system so basic computer skills are in order. - Reliable and solid attendance. Nice to Haves: - Medical or Insurance verification customer service experience. Big Plus!!! - Anyone who has worked in the DME industry would be great. - Face to Face customer service experience is a BIG plus because that can be harder to handle compared to over the phone. #priorityeast Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lansing,MI. Application Deadline This position is anticipated to close on Sep 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.