Manager, Commercial Operations

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Estimated annual base pay:$90,800 (min) $113,500 (mid) $136,200 (max)

• All members included in annual cash bonus opportunity
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays, including floating holidays
• Industry leading medical, dental, and vision Insuranceupon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave
• Paid parental leave
• Adoption Assistance
• Employee Assistance Program, including mental health benefits
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care FlexibleSpending
• Voluntary benefits, including:
  • Home / Auto Insurance discounts
  • Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Are you ready to make your mark?If you're aManager, Commercial Operations/Customer Service Manager,we have an exciting opportunity for you!This management role is responsible for establishing site or functional levelcustomer service policies and operating procedures for managing Aftermarket Salesbusiness administration process.You will oversee leading a team of customer service representatives in the administration of customer orders and related customer service functions.

What You Will Be Doing

• Plan and orchestrate strategic sales administration requirements for the Aftermarket Sales structure. This is a commercial position with the primary requirement to lead and execute allcustomer service functions forAftermarket sales at assigned sites.
• Develop and implement standard commercial support processes to the benefit of both the company and customers using Lean tools and methodologies to maximum performance and response.
• Lead Customer Support Representatives in the administration of customer orders and related customer service functions including customer call administration, order entry, quotation support, customer approvals, export license coordination, invoicing, and receivables management.
• Support, and lead as necessary, the Proposal Management process for Aftermarket sales opportunities.Specific responsibilities include executing tosite specific proposal development/quotation processes to ensure timely issuance of customer quotations.
• Support the Sales, Inventory & Operations (SIOP) and BTO/Demand Planning processes through gathering and presentation of aftermarket product and service forecasts.

What We Are Looking For

• Minimum of 5+ years' experience in Sales, Commercial Operations, or Customer Service.
• 2+ years' experience in a leadership role, including staff development and succession planning.
• BS/BA in Business Administration or related education required.
• Six Sigma or Lean certification required (training & application).
• Strong knowledge of Customer Service processes and related responsibilities
• Ability to effectively partner with sales and marketing to ensure appropriate service strategy and pricing of OEM sales opportunities.
• Strong financial knowledge on the commercial principles of new quotation development, contract review, cost, pricing, volume discounts, payments and/or collections.
• Excellent communication skills both oral and written.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of ITAR and EAR, or possess all required authorizations from the U.S. Department of State Department and the U.S. Department of Commerce. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.